Endless notofication generation bug | Help Center

Endless notofication generation bug

PRO

volax 09/18/2014 12:42

Platform:All

Steps to reproduce:

1. Using Web UI create a Task at Scheduled with reminder set;
2. Assign Task to some contact;
3. Add yourself to contacts (using your registered email);
4. Reassign forwarded Task to yourself (it is possible only if you present in your contacts);
5. Try to login with android (4.0 tested) into app.

After these steps, my android client shows "You have 255 notifications" alert in taskbar and goes into endless loop at login. Clicking to alert (sometimes, mostly UI hangs) shows Notifications window with same items "Me: volax leaves comment to your task...". Cleaning up notifications does nothing - they fills up again and again.

Thank you!

volax post on 09/18/2014 14:02#1

PRO

Seems like I missed step 4.5: Leave comment on Task
wendy_only post on 09/19/2014 03:51#3

PRO

@volax
Hi,

Sorry for this issue. We will check our code.

Do you mean that you can add yourself as your contact on web version?

You'd better not add yourself as your contacts and send task to yourself.

Best regards,
Doit.im Team
volax post on 09/19/2014 07:12#4

PRO

@wendy_only
Hi!
Yes, web UI allowed me to add myself.
I needed to move forwarded task back to me; adding myself to contacts looked like the only possibility to do so...

BTW, I can't start android version with internet enabled on the device.
It starts ok in offline mode, but Notifications list is full of messages, and I can't clean them all: cleaning full page (256 messages or so) gives me another full page, and it's continues "forever"...
Are android notifications stored on server or locally? Can you help me to clean them?
Or maybe suggest how to clean on the device (or connected PC) using third-part tools?

Thank you!
volax post on 09/19/2014 07:21#5

PRO

@wendy_only
P.S.: I have deleted "problem" task using Web UI and deleted myself from contacts, so new notifications should not be generated sporadically. So, I need to only clean existent notifications
wendy_only post on 09/19/2014 08:53#6

PRO

@volax
Hi

Sorry that we could not help you. :(

Could you please try to delete the existent notifications on web version?

We can not reproduce this problem. We could not add ourselves on all versions. It is not allowed. Could you help us test it if you could add yourself to your contact now?

Best regards,
Doit.im Team
volax post on 09/19/2014 10:40#7

PRO

@wendy_only

Thank you for your response!

About app: I've cleared all notifications in the Web UI (also, alot of them) and they doesn't appear any more.
But android notifications appear separately, it looks like exist a separate queue of them, and I'll continue to receive them while this queue will run out of items.
I have trying to clear app data, uninstall it and install again -- messages appears right after first logon into 'fresh' installed app again.
That's why I suggested that there is a separate message queue for mobile app, and researching the way to clean it...

About adding myself: Unfortunately, I cannot reproduce adding myself by myself now, looks like it fixed for a moment (But, IMHO, it's not a bad idea to allow such behavior in the future! ;) ).

Thank you!
volax post on 09/19/2014 18:28#8

PRO

@wendy_only

I've found a string in logcat output:
09-19 18:12:29.441 D/DOITIM (16047): doit api start download, url : https://api.doit.im/api/4/pull?usn=84918&length=512

Trying to request URL https://api.doit.im/api/4/pull?usn=0&length=512 gets me the count of items available (authenticating with my Doit username/password).
Most important output is: "usn": 4608, "max_usn": 3291421. So, the bug creates more than 3 millions erroneous comments.
It looks impossible to load such number of items to the phone..
(Output for request: https://api.doit.im/api/4/pull?usn=84918&length=65536 in the attached zip file.)

So, my questions:

1. Is it possible to delete those erroneous comments by API call or with your help? I don't use comments at all, maybe you can help to delete _all_ comments for my account?

2. If comments' deleting is impossible, can I move to new account, export/import tasks and delete old account? Is it possible to move PRO status ;) ?

Thank you!

pull-65k.json.zip
wendy_only post on 09/21/2014 06:19#9

PRO

@volax
Hi,

Sorry for late reply.

1. We will check our code if we can do it.

2. Sorry that we can not help you transfer data between accouts. We can help you transfer Pro time.

Best regards,
Doit.im Team
volax post on 09/21/2014 11:36#10

PRO

This is a private comment.
volax post on 09/21/2014 11:48#11

PRO

This is a private comment.
volchenkov post on 09/21/2014 12:46#12

PRO

This is a private comment.
wendy_only post on 09/22/2014 06:21#13

PRO

This is a private comment.
volax post on 09/22/2014 09:01#14

@wendy_only

Thank you very much!
Your support is very helpful!

With best regards,
Alexander.
wendy_only post on 09/23/2014 01:58#15

PRO

@volax @volchenkov
Hi,

We also help you fix the endless notification bug in volax account by deleting the comments. You could log in to have a try.

Best regards,
Doit.im Team