Lot's of trouble sync from windows version | Help Center

Lot's of trouble sync from windows version

PRO

ricardo_martinez 10/07/2014 01:36

Platform:WindowsVersion:4.1.28

For the past 2 weeks, I haven't been able to sync from my computer (running the Windows version of doit.im. Every single time I pressed the sync button, it will move like if it were syncing, but nothing happened. It will display the same old tasks from 1 month ago. I decided then to close the program and logout. Now I can't login since 3 or 4 days ago. It keeps telling me there is a network error. I'm attaching the log file in case you need it.

Best wishes,

Ricardo Martinez

Doitim.log 2014-10-06.txt

wendy_only post on 10/08/2014 03:36#1

PRO

@ricardo_martinez
Hi,

Please try to ping api.doit.im and tell me the result.

Do you use proxy to log in?

Best regards,
Doit.im Team
ricardo_martinez post on 10/09/2014 14:43#2

PRO

@wendy_only
Hi,

Here is the ping. No problem there... and I still can't log in. I don't use any proxy. The only thing I use, that could of give a problem would be Bitdefender antivirus. But Everything was working Ok, even with Bitdefender on. But after last update everything went wrong...

Have a great day!

Ricardo

ping doit.png
wendy_only post on 10/10/2014 02:20#3

PRO

@ricardo_martinez
Hi,

What's the last version do you use? We will check the issue further.

Best regards,
Doit.im Team
ricardo_martinez post on 10/11/2014 01:22#4

PRO

Can you tell me how to find the version number? I don't have a clue...

Thanks!
wendy_only post on 10/11/2014 01:54#5

PRO

@ricardo_martinez
Hi,

It is in settings page, About Tab. Please see the attachment.

Best regards,
Doit.im Team

about.png
ricardo_martinez post on 10/16/2014 19:22#6

PRO

And how can I get into settings, if actually my main problem is that I can't sign into the application? I can't even start doit.im in my computer. That's exactly why I'm asking how to get it. I know it's in settings, but I can't get into settings...

Please help!!!

Best wishes,
wendy_only post on 10/17/2014 03:15#7

PRO

This is a private comment.
ricardo_martinez post on 10/28/2014 17:36#8

PRO

Hi!

Sorry for taking such a long time, but I've been very busy with work. It finally worked. I installed the version you sent me, it asked for an upgrade, I said yes and it's working again. Should I save a copy of the software you sent? In case it fails again should I install your version once again?

I'm giving a course in GTD between December and January for a company in Mexico. I'm planning on recommending your software to my clients. Do you handle any discount? Is there a special treat for recommending your software?

Have a great day!

Ricardo
wendy_only post on 10/29/2014 03:47#9

PRO

This is a private comment.