Licence issue | Help Center

Licence issue

termix 10/08/2014 12:12

Platform:All

Hi, Google has charged me $20 for extension of the subscription licence for Doit.im.

I have paid this amount:

from GOOGLE:

Thank you.
Your subscription from Snoworange on Google Play has renewed.

Order number: xxxxxx
Order date: Sep 30, 2014 8:14:52 AM CEST

Doit.im Pro Service (Doit.im | GTD) $20,00 USD/year
Yearly Subscription - Auto Renews on Sep 30, 2015

But in my Doit.im on web as well as on android shows my licence has expired and I have an option to "Upgrade to PRO"

But I already have!

Please fix this licence issue.

thanks

wendy_only post on 10/09/2014 02:29#2

PRO

@termix
Hi,

Sorry for this issue.

We have upgraded your account. Please manual sync on your apps and refresh your web page to have a check.

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support!

Best regards,
Doit.im Team
termix post on 12/13/2015 11:49#3

Hi, a year has passed and I have plaid through google for my PRO account. But my web and android app says it has not been activated.

Please sort this out ASAP or next year I will unsubscribe!
termix post on 12/13/2015 11:50#4

This is a private comment.
Linjiani post on 12/13/2015 12:57#5

PRO

@termix Hi there, sorry for this issue. could you please provide the detailed info of your payment? We will help upgrade your account then. Thanks.
termix post on 12/14/2015 10:56#6

This is a private comment.
termix post on 12/14/2015 10:59#7

This is a private comment.
Linjiani post on 12/15/2015 02:51#8

PRO

@termix Hi there, your account has been upgraded now. You can re-login and check. Thanks.
termix post on 12/15/2015 08:24#9

PRO

Thanks. Can you please ensure that I do not have to raise this issue next october again???
termix post on 12/15/2015 08:25#10

PRO

And what about the 2 months I have paid and did not get the services???
Linjiani post on 12/15/2015 09:16#11

PRO

@termix Hi there, your pro account starts at today and ends on Dec, 15. 2016. You will not loose the two months. Sorry for the issue again. We will work on solving this problem.
termix post on 12/16/2015 11:45#12

PRO

Ok, thank you.
Linjiani post on 12/16/2015 13:42#13

PRO

@termix Enjoy using Doit.im.^-^
jmacapili post on 12/19/2015 01:48#14

This is a private comment.
Linjiani post on 12/19/2015 14:34#16

PRO

@jmacapili @jmacapili Hi there, sorry for the issue. Now your account has been upgraded. You can re-login and check. Thanks.
jmacapili post on 12/24/2016 06:20#17

This issue has cropped up again. Please fix it.
Kassy post on 12/24/2016 07:14#18

Doit.im

@jmacapili

Thank you for your support and feedback!
Could you please attach your payment info screenshot so that we'll update for you?

We're considering ways to solve the problem once and for all, but now, it might be the only way that we manually update for you after you send us the screenshot.
Thank you!
jmacapili post on 12/24/2016 16:00#19

This is a private comment.
Kassy post on 12/24/2016 17:48#20

Doit.im

@jmacapili

Thank you so much for your support! Your account has been upgraded. Please check.
Really sorry the problem bothered you again. It's been a problem for long, we‘ve realized we have to fix it once and for all, not just temporarily.

If any problems, just let me know.
Merry Christmas and Happy New Year!
jmacapili post on 12/24/2016 20:25#21

PRO

Thank you.
Kassy post on 12/25/2016 18:04#22

Doit.im

@jmacapili It's our pleasure!