@reptilex
Hi,

Sorry for this issue.

Could you please send me the crash reports which will help us a lot to find the cause? If it is to big to attach it to this feedback,please email the reports to vip@snoworange.com.

Please tell me some information of your Mac and the OS version.

Best regards,
Doit.im Team

I have a macbook pro 2012 with FileVault enabled and OS X 10.7.

It could relate to a previous install but I sadly cannot find the place settings might have been saved and could be causing problems. I found no Application Support files or something like that in my Libraries folder. I have also sent you the crash report.

@reptilex
Hi,

We have received your crash report. We will check. Sorry for this issue.

After checking, we find that your account is free which has no access to the latest Mac app.

Do you mean that you still can use the app now?

Best regards,
Doit.im Team

I have the upgrade and you can download it anytime.

I have the upgrade and you can download it anytime.

I have the upgrade and you can download it anytime.

I have the upgrade and you can download it anytime.