Recurring tasks are not scheduled anymore | Help Center

Recurring tasks are not scheduled anymore

PRO

andruhaonline 11/05/2014 10:31

Platform:All

Since October 30 (or 31) repeating task are not occur in my Today / Tomorrow lists anymore. The only exception is a task, which was edited recently - its next occurrence appear after edit and save.
That's just terrible. Service went unusable immediately. I need to go through my tasks manually to not missing important things I've entrasted to doit.

The only clue is that I've changed a timezone before that and since I use a few devices, it did a mess with dates for some time, as tz change wasn't sinced automatically. The task repeating stopped somewhat after that (not sure if it was caused by).

wendy_only post on 11/05/2014 10:45#1

PRO

@andruhaonline
Hi,

Do you mean that you ever changed time zone on web version in Doit.im?

Could you please tell me any task title which has problem by private comments? We will check this issue.

Best regards,
Doit.im Team
ezhovegor post on 11/05/2014 10:55#2

PRO

@wendy_only

I have the same issue after 26-27 Oct. I re-create repeated tasks, but the issue still happens. Changing timezone (automatically or manually) doesn't resolve the issue. Also if I re-save an existing task, it appears in Today/Tomorrow view. But after completing, they doesn't appear again.

Thanks.
stamm post on 11/05/2014 13:31#3

PRO

I have same bug since 2014-11-01. I'm changed time to 1 hour ago with going to «winter time». Maybe it's the reason
ezhovegor post on 11/05/2014 14:41#4

PRO

@wendy_only @stamm

It seems if I change back to Minsk (+3) timezone, the issue will be resolved.
andruhaonline post on 11/05/2014 16:38#5

PRO

This is a private comment.
andruhaonline post on 11/05/2014 16:45#6

PRO

I've changed tz in web version settings.

After syncing with Android I got strange date behavior (tasks shifted their date back one day - tomorrow's became today's, yesterday's became two days ago, etc). After that I've changed tz in Android either, though it didn't moved tasks back. Next day I got repeating tasks issue.
wendy_only post on 11/06/2014 03:24#7

PRO

@andruhaonline @stamm @ezhovegor
Hi,

Sorry for this issue. We have found the cause. It is caused by the time zone changing. We are fixing it now.

Best regards,
Doit.im Team
wendy_only post on 11/06/2014 10:27#8

PRO

@andruhaonline @stamm @ezhovegor
Hi,

Sorry for this issue. We have fixed this bug. But sorry that the tasks will be created automatically the day after tomorrow.

Every time we will create the repeat tasks for today and tomorrow. We fix the bug today. So it will work the day after tomorrow.

Best regards,
Doit.im Team
andruhaonline post on 11/07/2014 11:36#9

PRO

@wendy_only, thanks, I will wait till it propagate.

But now I have weird date representation in Today list.

I see Yesturday's (11/6) tasks marked as Fri (Friday), though 11/6 is Thursday!
andruhaonline post on 11/07/2014 11:40#10

PRO

@wendy_only,

Also, I have Saturday's tasks appeared on Today's list (i.e. on Friday), I'm not sure if it is expected.
wendy_only post on 11/09/2014 07:00#11

PRO

@andruhaonline
Hi,

Do you point to the web version? Please make sure that the time zone of Doit.im and your PC' are the same.

Could you please give me any task title which has this problem by private comments?

Best regards,
Doit.im Team
andruhaonline post on 11/11/2014 09:10#12

PRO

This is a private comment.
andruhaonline post on 11/11/2014 09:20#13

PRO

As I can see, doit.im believes it is next day of week. On Monday it believes it is Tuesday, etc. Dates are correct though.

Forgot to answer about version - wrong day of week is shown in web version (I am using Android version also, but it doesn't use weekday notation, showing dates instead, so is not affected by this particular problem).

Though both versions schedule weekly tasks one day before.
wendy_only post on 11/11/2014 09:43#14

PRO

@andruhaonline
Hi,

We will check this issue. Sorry for this problem.
andruhaonline post on 11/11/2014 14:43#15

PRO

@wendy_only, thanks.

Please, update here, on the issue.
Unfortunately there is no notifications (or am I missing an option?), so I'll check the thread manually.
wendy_only post on 11/12/2014 01:40#16

PRO

This is a private comment.
andruhaonline post on 11/14/2014 08:30#17

PRO

This is a private comment.
andruhaonline post on 11/14/2014 08:52#18

PRO

Is it possible to show help.doit.im messages (on top right) in i.doit.im? I miss updates here, though I visit i.doit.im a lot of times daily and wouldn't miss anything appearing there.
wendy_only post on 11/14/2014 10:03#19

PRO

@andruhaonline
Hi,

We have fixed this issue. But sorry that the tasks which have been created could not be fixed automatically. The tasks for the day after tomorrow will be right.

Every time we will create the repeat tasks for today and tomorrow. We fix the bug today. So it will work the day after tomorrow.

Sorry for any inconvenience brought to you.

Best regards,
Doit.im Team
andruhaonline post on 11/14/2014 17:28#20

PRO

Great! Thanks!
andruhaonline post on 11/17/2014 09:30#21

PRO

I still have yesturday's tasks marked as 'Mon' while it's Monday now.
Seems like scheduling works properly, it's just indication issue.
wendy_only post on 11/17/2014 10:36#22

PRO

@andruhaonline
Hi,

Do you mean that the new tasks are right? If the tasks are created before we fix the bug,the tasks which had problem will still have problem. They will not be fixed automatically. Sorry.

Best regards,
Doit.im Team
andruhaonline post on 11/18/2014 10:23#23

PRO

New tasks are shown with wrong weekday. Today (Tuesday) I see yesturday's (scheduled on Monday, but not yet completed nor rescheduled) tasks marked as 'Tue'.
andruhaonline post on 11/18/2014 10:27#24

PRO

Schedule date is right though, for aforementioned tasks it is 11/17.
It's indication only issue, at least as I can see for now.
wendy_only post on 11/19/2014 02:03#25

PRO

@andruhaonline
Hi,

Could you please tell me the task name by private comments?
andruhaonline post on 11/20/2014 08:15#26

PRO

This is a private comment.
andruhaonline post on 11/20/2014 08:22#27

PRO

BTW, today is second time I see this: a few tasks scheduled before this week are shown (in web version) with date shifted to next month. E.g. task scheduled on 5/11/14 (dd/mm/yy format) is shown as 5/12, and so forth.
Though if I open task for view or edit, date is shown correctly.

It's cosmetic issue, as I it's easy to realize what real schedule is, at least for 'Today' view. Just brought it here as it seems relevant to above one.
wendy_only post on 11/20/2014 14:48#28

PRO

@andruhaonline
Hi,

Thank you for your information. We will check further and try our best to find the cause ASAP. Sorry for this issue.

Best regards,
Doit.im Team