I've just noticed my Pro Account that I paid for back in September isn't activated? | Help Center

I've just noticed my Pro Account that I paid for back in September isn't activated?

pjranson 12/01/2014 15:43

Platform:AllCompleted

Hi,

I have an auto-renwal of my do.it pro account via Google Play... according to the googleplay subscription details for do.it I'm due for renewal in September 29th 2015.

The android app and the PC browser tool are both requesting that I upgrade to pro, despite being a subscriber...

Can you assist please?

Thanks

pjranson post on 12/01/2014 15:44#1

This is a private comment.
wendy_only post on 12/02/2014 06:30#2

PRO

@pjranson
Hi,

Sorry for this issue.

We have upgraded your account. Please refresh your web page and manually sync on your apps to have a check.

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support!

Best regards,
Doit.im Team
pjranson post on 12/02/2014 09:32#3

PRO

Thanks Wendy - I'm still experiencing the issue.

Both Android and PC Browser is saying I'm not a pro-user despite paying for it...?
pjranson post on 12/02/2014 09:33#4

PRO

Ah...

I've just cleared the cache on my android unit and re-logged in... and everything is now as it should be.

Please note - for future reference.

Thanks for your assistance.

Regards
Pete.