cannot sign in on ipad | Help Center

cannot sign in on ipad

PRO

lisa_alway 01/01/2015 09:33

Platform: iPadVersion:3.9.14

Hello, I am a pro user, and have just gotten a new ipad. I cannot get doit to work on it, I get to the login screen and it says it's signing in, then downloading data, then just just leaves me at teh sign in screen. can you help please?

thanks, lisa alway

wendy_only post on 01/01/2015 16:00#1

PRO

@lisa_alway
Hi,

What is the OS version of your iPad? Could you please make a screenshot and send it to us by private comments?

When you can not sign in on iPad, please try to log in your account on web version on your iPad to have a check.

Best regards,
Doit.im Team
lisa_alway post on 01/11/2015 21:17#2

PRO

Hello,

Sorry I am just now getting around to getting back to you.

We have a brand new ipad, version 8.1.2 (12B440) Model 786B/B

i cannot do a screen grab right now. it just says signing in, then downloading data, then the message goes away and I am left on the login screen where i have entered my user name and password.

I use the web version all the time on my laptop and it's fine.

thanks
lisa_alway post on 01/11/2015 21:17#3

PRO

Hello,

Sorry I am just now getting around to getting back to you.

We have a brand new ipad, version 8.1.2 (12B440) Model 786B/B

i cannot do a screen grab right now. it just says signing in, then downloading data, then the message goes away and I am left on the login screen where i have entered my user name and password.

I use the web version all the time on my laptop and it's fine.

thanks
wendy_only post on 01/12/2015 09:36#4

PRO

@lisa_alway
Hi,

Could you visit our website on your iPad?

Best regards,
Doit.im Team
lisa_alway post on 02/17/2015 08:31#5

PRO

hello, been swamped/busy, but finally tried to get to the website on the ipad and that did not work either, what is going on?
wendy_only post on 02/18/2015 05:21#6

PRO

@lisa_alway
Hi,

We guess that the network you use with your iPad could not connect to our server.
Could you please try to change a network?
Does your PC use the same network?

Best regards,
Doit.im Team
lisa_alway post on 02/19/2015 07:42#7

PRO

yes, it is the same network in my home, but also works when out in public. I can use doit fine on my home machine.
wendy_only post on 02/20/2015 08:52#8

PRO

@lisa_alway
Hi,

Do you mean that you could visit our website with your iPad when it use other network?

Best regards,
Doit.im Team
Shruby post on 03/10/2015 19:51#9

PRO

I am having the same problem. I can sign in to the website with my iPad and the program is running fine on my Mac and on my iPhone. My iPad wasn't working correctly (not updating) so I deleted the app and redownloaded it. Now it says it is downloading data and then goes back to the sign in screen.
wendy_only post on 03/11/2015 02:26#11

PRO

@Shruby
Hi,

Sorry for this issue. We will check this issue further.
Do you try to change a network to have a check?
Could you log in on iPad version before?
What's the version of the OS on your iPad?

Best regards,
Doit.im Team
lisa_alway post on 08/11/2015 17:15#12

PRO

I am still having this same exact problem, it is not the network as I can log into the web version no problem, but not on the app. I have deleted and redownloaded the app and still does not work. Am getting quite annoyed about this now as I do not have time to mess around with this. Please advise. Also, have tried both mainland and international server, international seems to accept login and password, but then just sits on the screen instead of opening doit. Mainland says invalid password. Thanks lisa
wendy_only post on 08/12/2015 03:11#13

PRO

@lisa_alway
Hi,

Sorry for this issue. We have not found the cause yet.

You now may install 4.4.3 for iPhone on your iPad to have a try.
lisa_alway post on 08/15/2015 19:59#14

PRO

Hello I have tried again and installed the new version you mention I assume the latest on app Stor for iPad. Now it says downloading data, but now say data load fail or something like that if it is helpful.
wendy_only post on 08/16/2015 16:34#15

PRO

@lisa_alway
Hi,

Thank you for your information. We will check this issue further.

Best regards,
Doit.im Team