Data not syncing correctly | Help Center

Data not syncing correctly

PRO

maker5000 01/12/2015 21:41

Platform:All

Hello,

I'm a doit pro user and I'm having a problem with my data not syncing correctly. I use doit on my iPhone, my Windows desktop, and my Mac laptop. Today I realized that my phone and my Widows desktop hadn't updated with changes made on my Mac. I synced multiple times, but the data would not update. It appears that my mac has the same (correct) information as the web version.

I uninstalled the program on both my iPhone and my PC to resolve the issue. When I re-installed the app on my iPhone, the correct data came back. However, when I re-installed on my Windows desktop, the tasks are still incorrect. I have 4 overdue tasks today, which are visible on the web interface. However the Windows interface shows zero tasks.

I use this program many times throughout the day, so it's very important that it be correct. Can you help me resolve this issue?

Thanks,
Laura

wendy_only post on 01/13/2015 07:36#1

PRO

@maker5000
Hi,

Please click the link below to download the latest beta version to have a try:
https://www.dropbox.com/s/f1wuh64y0oin8dp/doit.im_setup4.1.42.zip?dl=0

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support!

Best regards,
Doit.im Team
maker5000 post on 01/18/2015 15:41#2

PRO

This is a private comment.
wendy_only post on 01/19/2015 02:36#3

PRO

@maker5000
Hi,

Could you please tell me more details about this issue?

Do you download the mac app from our website or the store?

Best regards,
Doit.im Team
maker5000 post on 03/31/2015 17:44#4

PRO

Hi,
I've tried downloading the Mac desktop client multiple times, and when I open the program, it's already logged in to my account, but it's completely out of sync. It says that sync was successful, but it shows 22 tasks as long overdue, even though they're all completed in the web version.
Thanks
wendy_only post on 04/01/2015 01:42#5

PRO

This is a private comment.
WOLEARY post on 12/09/2017 18:08#6

PRO

I can't get my online version to sync with my android.
Kassy post on 12/12/2017 07:57#7

Doit.im

@WOLEARY Hi, thank you very much for your feedback!
Do you mean you add tasks on android phone, but you cannot see the newly added task on your web version?
If so, maybe it is because the web version does not refresh automatically. That is, the newly added task on phone has been synced to server, but you may have to manually refresh your web page to see it.
Could you please try it?
I have tried it myself and found sometimes it would be like this, and after I refreshed the web page, I could see the new task.

Please tell us about your result.
Look forward your reply.
Have a nice day!