Mac app crashing on startup | Help Center

Mac app crashing on startup

PRO

Docproc 01/21/2015 21:48

Platform:Mac ProVersion:4.2Completed

My DoIt for Mac has started to crash on startup. I click the icon to start the app, but get the "Doit.im quit unexpectedly." message after just a few seconds.

This only happens on one of my machines, the other machine, and the web version, are fine.

Looking in console, there are many error messages of the form

DB Error: 11 "database disk image is malformed"
DB Query: insert into zexception (zexception, zresid, zrestype, ZNOTES) values (:zexception, :zresid, :zrestype, :ZNOTES)

I suspect that I may need to reset some configuration or clear some caches or something. Any suggestions?

I've attached the crash report.

Regards

Glenn.

Doit.im_2015-01-21-214432_Glenns-MacBook-Air-2.crash.txt

wendy_only post on 01/22/2015 03:13#1

PRO

@Docproc
Hi,

Sorry for this issue. We will check the error message. Could you please tell me where do you download the app?

Best regards,
Doit.im Team
Docproc post on 01/22/2015 08:55#2

PRO

I use the version of the app from your website, not the Mac App Store version.

Regards

Glenn.
wendy_only post on 01/23/2015 01:25#3

PRO

@Docproc
Hi,

Our developers will check this issue. Sorry for any inconvenience brought to you.

Best regards,
Doit.im Team
wendy_only post on 01/23/2015 06:20#5

PRO

@Docproc
Hi,

Please delete the cache file to have a try.
Route:
~/Library/Containers/com.snoworange.Doitim-Mac/Data/Library/"Application Support"/DoitimMac/

Best regards,
Doit.im Team
Docproc post on 01/23/2015 09:04#6

PRO

Thanks for the response, the app now starts without crashing, but all my data is gone and the UI is corrupted (see screenshot).

This is getting to be a real problem as I depend upon DoIt.im for my day to day work; is there a way to delete the app completely and re-sync from the cloud?

Regards

Glenn.

Screen Shot 2015-01-23 at 08.59.06.png
Docproc post on 01/23/2015 15:27#7

PRO

I went ahead and deleted the application and all of the associated files I could find (including the one mentioned in the Console error message), then reinstalled the app. All seems to be working now, crisis averted!

Thanks

Glenn.
wendy_only post on 01/25/2015 11:55#8

PRO

@Docproc
Hi,

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support!

Best regards,
Doit.im Team