Cannot log on to OS X app | Help Center

Cannot log on to OS X app

PRO

dennisvanzoerlandt 02/07/2015 14:47

Platform:All

I keep getting the message 'Error' while logging in onto the International server with the OS X app.

Version = 4.2 (40141202)

I'm sure I use the right password, because I simultaneously tried to log in with Safari on the same machine on the web version of doit.im and it worked. Multiple times.

Please fix this!

I also tried to remove the app and remove the .plist file with the configuration.

Help me.

Screenshot.PNG

wendy_only post on 02/08/2015 13:11#1

PRO

@dennisvanzoerlandt
Hi,

Where did you download the app? The app store or our website?

Best regards,
Doit.im Team
dennisvanzoerlandt post on 02/09/2015 12:17#2

PRO

Hi,

I used the website.
wendy_only post on 02/10/2015 02:06#3

PRO

This is a private comment.
hugovandenbeld post on 02/11/2015 12:41#4

PRO

I have the same issue. Also download from your website and cannot login anymore. Help!
wendy_only post on 02/12/2015 01:50#5

PRO

@hugovandenbeld
Hi,

What's the version of your app? The latest version is 4.2.1.
http://version.doit.im/dl/Doit.im.40150211.zip

Best regards,
Doit.im Team
netecco post on 02/13/2015 00:40#6

PRO

same problem here
wendy_only post on 02/13/2015 02:48#7

PRO

@netecco
Hi,

What's the version of your app? The latest version is 4.2.1.
http://version.doit.im/dl/Doit.im.40150211.zip

Best regards,
Doit.im Team
soffchel post on 02/15/2015 09:06#8

PRO

I have the same problem. Version is latest 4.2.1.
Also tried to download from appstore - it doesnt work at all
dennisvanzoerlandt post on 02/15/2015 13:49#9

PRO

Hi,

I can confirm downloading version 4.2 (40150204) solved the log in issue for me.

After a few seconds it asked me to update to the latest version. I agreed and now I'm using version 4.2.1 (40150211).

No issues anymore.

Thank you for resolving the issue.

What was the cause?
soffchel post on 02/15/2015 15:13#10

PRO

My doit im doesnt answer (see screenshot. language is russian, sorry. )
wendy_only post on 02/16/2015 14:31#11

PRO

@soffchel
Hi,

Please send us the local log,so we can find the cause faster.

Steps:
1.search "terminal" and open it;
2.type the code below:

App store:
cp ~/Library/Containers/com.snoworange.Doitim-Mac/Data/Library/"Application Support"/DoitimMac/doitim_*.log ~/Desktop/

website:
cp ~/Library/"Application Support"/DoitimMac/doitim_*.log ~/Desktop/

3.you will find one or two log files on your desktop whose name is similar to "doitim_1.log";
4. send us this file by private comments or you can email to us: vip@snoworange.com.

Best regards,
Doit.im Team
soffchel post on 02/17/2015 06:57#12

PRO

sended to email
grabarz post on 02/17/2015 17:35#13

PRO

This is a private comment.
grabarz post on 02/17/2015 17:40#14

PRO

This is a private comment.
grabarz post on 02/19/2015 12:21#15

PRO

Can anybody help me?
wendy_only post on 02/20/2015 08:44#16

PRO

This is a private comment.
soffchel post on 02/20/2015 12:08#17

PRO

Do you have any decisions about my problem?
grabarz post on 02/21/2015 22:23#18

PRO

This is a private comment.
wendy_only post on 02/22/2015 11:30#19

PRO

@grabarz @soffchel
Hi,

We have found the cause. When we fixed it, I will send you the beta version.
danbethell post on 02/23/2015 00:18#20

PRO

@wendy_only
Hi, I'm experiencing the same problem on OS X 10.10 - the login window hangs on 'Authenticating...'. Is there a link for download of older versions (4.2 for example?) until a fix is released?
Thanks,
Dan
wendy_only post on 02/23/2015 05:24#21

PRO

This is a private comment.
bgelders post on 02/23/2015 09:30#22

PRO

I'm experiencing the same problem. The app crashes/hangs after trying to logon. I removed the app from my Mac (OS X 10.10.2) and downloaded and re-installed the latest version available on the website (Doit.im.40150211), but the app still doesn't work. Please advise urgently how to fix the problem.
wendy_only post on 02/24/2015 13:53#23

PRO

This is a private comment.
danbethell post on 02/24/2015 21:27#24

PRO

@wendy_only These comments are private and invisible to me... presumably only the thread owner can read them. Can you please email me any information we can't share publicly.
wendy_only post on 02/25/2015 02:47#25

PRO

@danbethell
Hi,

Please click the link below to download the latest beta version to have a check:
https://www.dropbox.com/s/v57kmc7lzzawef5/Doit.im.40150222.zip?dl=0

Best regards,
Doit.im Team
danbethell post on 02/26/2015 05:36#26

PRO

@wendy_only I can confirm that version (40150222) authenticates and starts up just as expected. Thanks for the support!