After updating "Do it.im" application to 1.6.7, I cannot open the app any more. | Help Center

After updating "Do it.im" application to 1.6.7, I cannot open the app any more.

PRO

APE89 05/26/2013 09:04

Platform:Mac ProVersion:1.6.12Completed

Hello,
After updating "Do it.im" application, I cannot open the app any more. I tried to logout and reinstall app, but the problem still exists.

When I click the app icon, I can't see main window of the application. For your information, my OS is Mac OS X 10.8.3.

Doit.im.log.txt

After Log in.png

michelle1987 post on 05/27/2013 02:50#3

PRO

Hello,

Our latest version for Mac is 1.6.12, which is released in your official site. http://enblog.doit.im/post/51291705971/doit-im-for-mac-1-6-12-release-notes

And 1.6.7 is a version in App Store. It is different from 1.6.12 and has a independent local data storage directory. By analyzing the sync logs, this issue is caused by the failure of updating the old data in App when you tried to update it to 1.6.7.

And now, you may solve it by Logout ->Remove Local Data -> Restart the app.

The latest available version in App Store is 1.6.9 and there is a known bug in it (That is, task's deadline was displayed incorrectly on the list.)We have attempted to fix it and submitted 1.6.11, but it may take a long time for App store to pass our application of releasing a new version. So you may use 1.6.12 on our site, and it has the "auto update" feature as well.
http://enblog.doit.im/post/51291705971/doit-im-for-mac-1-6-12-release-notes

The Mac version number is distinguished by the third number. The odd number means it is a version from App store, while the even number means it is a version from our official site.

Shall you need any help or have additional questions, please feel free to contact us back.

Sorry for any inconvenience.
APE89 post on 05/29/2013 07:13#4

PRO

Sorry for delay.
I tried to remove local data and restart the application. But this does not have any effect.
michelle1987 post on 05/29/2013 10:13#5

PRO

@APE89

Sorry for that. I should have given the command for clearing data.

For the version in App Store, please execute the following command:
cp ~/Library/Containers/com.snoworange.Doitim-Mac/Data/Library/"Application Support"/DoitimMac/doitim_*.log ~/Desktop

For the version in our official website, please execute the following command:
cp ~/Library/"Application\ Support"/DoitimMac/doitim_*.log ~/Desktop

Sorry again for any inconvenience.
APE89 post on 05/29/2013 13:49#6

PRO

Thank you for your quick reply.

Version 1.6.9 works.

Thank you.
michelle1987 post on 05/30/2013 01:35#7

PRO

@APE89

You're more than welcome.

Shall you need any help or have additional questions, please feel free to contact us.