Mac Authentication/Frequent | Help Center

Mac Authentication/Frequent

PRO

JDavidCarr 03/13/2015 14:10

Platform:Mac ProVersion:4.2.2

I'm still getting requests to log in each time I access your Mac application, which is a pain since I use complex passwords unique to sites/applications.

You advised on December 16 that you were able to recreate this bug and that you'd work to fix it.

Can you give me an update on when this bug will be fixed in production?

Thanks.

wendy_only post on 03/14/2015 06:56#1

PRO

@JDavidCarr
Hi,

Do you mean that this problem still be there on Mac 4.2.2 that you need re-log in when you open the app?

Could you please tell me where you download the app? From Store or our web site?

Best regards,
Doit.im Team
JDavidCarr post on 03/16/2015 14:46#2

PRO

I downloaded it from your site. It doesn't occur every time like it used to. Is there a timeout period, and if so, can you tell me what it is? There's a possibility that this is what I'm seeing.
wendy_only post on 03/17/2015 01:42#3

PRO

@JDavidCarr
Hi,

We will check this issue further. Please send us the local log,so we can find the cause faster.

Steps:
1.search "terminal" and open it;
2.type the code below:

cp ~/Library/"Application Support"/DoitimMac/doitim_*.log ~/Desktop/

3.you will find one or two log files on your desktop whose name is similar to "doitim_1.log";
4. send us this file by private comments or you can email to us: vip@snoworange.com.

Best regards,
Doit.im Team
JDavidCarr post on 03/22/2015 14:12#4

PRO

This is a private comment.
wendy_only post on 03/23/2015 07:50#5

PRO

@JDavidCarr
Hi,

Thank you for your information. We will check further.

Best regards,
Doit.im Team