Unable to sync using iPhone | Help Center

Unable to sync using iPhone

PRO

egilhelland 04/01/2015 00:04

Platform:iPhoneVersion:4.4.3

I have had it happen to me twice now that the iPhone is unable to sync with the main database. I just get an error saying there is something wrong with my internet connection, which is bogus. Logging out and back in is the only solution.

I not totally sure what is causing this, but maybe that two devices have changed data and then one syncs back before the other? Just guessing. But if so, having the iPhone sync immediately whenever anything changes would be ideal.

wendy_only post on 04/01/2015 02:04#1

PRO

@egilhelland
Hi,

Could you visit our website with phone browser successfully when you get the error message in Doit.im iPhone app? Do you try to change a network when you get the network error message? We want to make sure that you could connect with our server when you could not sync.

When do you have this problem? Is there the problem in earlier version?

Best regards,
Doit.im Team
egilhelland post on 04/01/2015 20:58#2

PRO

I have this problem with current iPhone release and also saw it in a previous version of the iPhone client. I could visit both your website and other browsers. The message comes almost immediately when clicking the sync arrow, not by itself, and the app does not seem to try to sync without me intervening like this. As I said, I only get around it by logging out in the app and back in. quitting on the iphone and loading up again does nothing.
wendy_only post on 04/02/2015 04:34#3

PRO

@egilhelland
Hi,

Thank you for your feedback.

We will check this issue further.

best regards,
Doit.im Team