Win8 app not syncing, but says Sync "Status: Succeeded" | Help Center

Win8 app not syncing, but says Sync "Status: Succeeded"

PRO

dms68y 04/20/2015 10:52

Platform:WindowsVersion:4.1.34

I’m excited about your products as I deliver Time Management training and how to implement with Technology. I have installed your software on my Mac OSX/Win8, iPad4, Sony Z3 Compact & iPhone6. All devices, including web interface, are syncing except the Win8 app. It says the sync is successful, but it is not sending or receiving tasks with the account.

Any ideas?

wendy_only post on 04/21/2015 03:20#1

PRO

@dms68y
Hi,

Could you please send me the local logs to me?
The default path is: C:\Users\Wendy\AppData\Roaming\Doit.im\bin\logs
Note: Change " Wendy" to your own PC username

Do you ever try to re-log in to have a check?

Best regards,
Doit.im Team
dms68y post on 04/21/2015 05:22#2

PRO

Attached.

Doitim.log 2015-04-21.txt

Doitim.log 2015-04-20.txt

Doitim.log 2015-04-19.txt
wendy_only post on 04/22/2015 01:48#3

PRO

@dms68y
Hi,

Please try to ping IP(api.doit.im) to have a check if you could visit our server.
How to Ping an IP Address:
http://www.wikihow.com/Ping-an-IP-Address

Please make a screenshot and send the result to us by private comments.

Best regards,
Doit.im Team
dms68y post on 04/23/2015 07:53#4

PRO

This is a private comment.
wendy_only post on 04/24/2015 02:25#5

PRO

This is a private comment.