Why does my inbox email address keep changing? | Help Center

Why does my inbox email address keep changing?

PRO

themock 05/19/2015 00:07

Platform:All

I use the email feature to send tasks to my Doit inbox.

The email address for this on my account seems to have changed twice recently, through no deliberate action by me.

Why is this happening?

wendy_only post on 05/19/2015 03:12#1

PRO

@themock
Hi,

Do you mean that the task mail address changed by itself? We will check this issue.

Please record the existing address and contact us when you find it changed next time.

Best regards,
Doit.im Team
themock post on 05/26/2015 09:04#2

PRO

>Do you mean that the task mail address changed by itself? We will check this issue.

Yes, that's correct. I will send the addresses in a private comment.
themock post on 05/26/2015 09:06#3

PRO

This is a private comment.
wendy_only post on 05/27/2015 02:10#4

PRO

@themock
Hi,

Thank you for your information. We will check this issue. What versions do you use?
themock post on 05/27/2015 09:19#5

PRO

I use the web version mostly.

I also use the iPhone and Mac OS versions, and very occasionally the iPad version.
wendy_only post on 05/27/2015 10:13#6

PRO

@themock
Hi,

Thank you for your information.

Will the email address changed after you use the iPhone ,Mac OS and iPad version?

Best regards,
Doit.im Team
themock post on 06/04/2015 11:06#7

PRO

Hi,

I really don't know.

On the times when the address has changed, I've only noticed it after a while and not immediately.

I mostly use the Web app.

David
wendy_only post on 06/05/2015 02:02#8

PRO

@themock
Hi,

Thank you for your feedback. So Sorry that we have not found the cause now. : ( We will check further.

Best regards,
Doit.im Team
themock post on 06/08/2015 00:22#9

PRO

The address has changed again, and once again I did nothing deliberate to change it.

I will post the new address is a private comment.
themock post on 06/08/2015 00:22#10

PRO

This is a private comment.
wendy_only post on 06/08/2015 02:28#11

PRO

@themock
Hi,

Thank you for your information. We will check this issue further. Sorry for this problem.

Best regards,
Doit.im Team
themock post on 06/18/2015 07:42#12

PRO

This is a private comment.
wendy_only post on 06/18/2015 09:31#13

PRO

@themock
Hi,

Thank you for your information. We are checking it now.

Best regards,
Doit.im Team
themock post on 06/22/2015 02:04#14

PRO

I believe I've identified what is causing the issue.

Sometimes I get a dialog box that says "Please go to [my email address] to confirm your registration email address so that email reminder can work". I will attach a screen grab in private comment.

I have been getting this message for years, but whenever I press "Resend" it always fails to send me a registration email. It's basically a useless message that I ignore.

I usually clear this dialog box by pressing "Cancel", but sometimes I press "Resend".

I just tested pressing "Resend". Once again, I received no registration email. However, when I checked my Doit inbox email address I saw that it had been changed again.

So pressing "Resend" must be what changes the Inbox email address.
themock post on 06/22/2015 02:05#15

PRO

The screen grab file is too big to attach, but I can shrink it and send it if you need it.
wendy_only post on 06/22/2015 15:57#16

PRO

@themock
Hi,

Please click the link below to activate your account:
https://i.doit.im/activate/6854997e-7d38-483a-9aac-8011139f3997

Best regards,
Doit.im Team
themock post on 06/23/2015 23:32#17

PRO

I followed your link and got a page with this message:

Page Expired
Oops, the page is overdue.
wendy_only post on 06/24/2015 02:05#18

PRO

@themock
Hi,

After checking, we find that your account has been activated. Do you now still get the notification when you log in on web version?

Best regards,
Doit.im Team
themock post on 06/25/2015 10:12#19

PRO

I just tested logging in and did not get the notification.