All tasks lists are empty | Help Center

All tasks lists are empty

PRO

dmivapi 07/07/2015 10:19

Platform:Web

There were a situation, when I click on Today, Next - just anything. I see "processing" appears and than disappears, but the list stays empty (the words Today, Next had the number of tasks shown in brackets).
I opened a new tab in browser to register this behaviour, and when I clicked back to i.doit tab I saw the list was filled with tasks as usually - I checked other lists they were also filled with tasks.
Dmitry

wendy_only post on 07/07/2015 10:37#1

PRO

@dmivapi
Hi,

After checking, we find that your tasks are all there. Do you mean that you could not see tasks in Today and Next on web version? Do you use other versions?

Best regards，
Doit.im Team
dmivapi post on 07/19/2015 13:55#2

PRO

Yes, I use also windows and Android. Yes I could not see tasks, not only in Today or Next but everywhere.
The situation I described was temporary, and everything came back after a short time and I do not think I can reproduce it - maybe something did not work on the server. But, I thought - I would let you know. Seems like when the error occured of getting my tasks - the system just quitely ignored it - if there is any logs for my account - you can check it for that date.
wendy_only post on 07/20/2015 06:16#3

PRO

@dmivapi
Hi,

Thank you for your information. It may be the local network which makes it not able to show the tasks. We will check this issue further. If you have this issue again, and you could not see the task even after you refresh the webpage, please contact us.

Best regards,
Doit.im Team
dmivapi post on 07/20/2015 12:43#4

PRO

What I was saying - if any problem appears that does not allow to get the task list to a user - it would be good to inform the user somehow: "The attempt to get your tasks failed, please try again in a few minutes". Otherwise it makes you think that everything is lost now.
wendy_only post on 07/21/2015 02:32#5

PRO

@dmivapi
Hi,

Thank you for your suggestion. We will take it into consideration to improve this issue.

Best regards,
Doit.im Team
dmivapi post on 07/22/2015 10:03#6

PRO

Have this situation again now with web version. "Waiting" is empty (10 tasks there). And everything from Collect to Trash - is empty. Says "Processing" and than nothing.
dmivapi post on 07/22/2015 10:15#7

PRO

"Start Daily review" - nothing shows up. Finally, after clicking everywhere - red screen at the right bottom part of the screen. "Ooops... your slow network connection has caused..." I have 100Mbs connection (using Ethernet). I tried youtube HD video - just fine. Speedtest.net to my provider 3ms (50/70 upload/download speed), to North America 141ms (20/50 Mbit download/upload).... Finally tasks showed somewhere, I clicked elsewhere - no tasks again and page: "504 Gateway Time-out nginx/1.3.14" (I refreshed page - the same picture). Meanwhile the youtube is still showing HD video - smoothly.

Dmitry
wendy_only post on 07/23/2015 02:55#8

PRO

@dmivapi
Hi,

Please try ping i.doit.im when you have this problem and please tell me the result. There may be problem with your network connecting to our server.

Best regards,
Doit.im Team