Purchased Pro version in Google Play but app remains free version | Help Center

Purchased Pro version in Google Play but app remains free version

ithmmy 07/23/2015 07:39

Platform:androidVersion:4.4.5

Hello,

I purchased a license of the Pro version (yearly subscription). However, Doit.im app has not been upgraded to Pro version. Could you please resolve this problem?

I confirmed this problem the version 3.9.12 and 4.4.5.

Thanks,

ithmmy post on 07/23/2015 07:51#1

My account remains free version too.
wendy_only post on 07/23/2015 08:53#2

PRO

@ithmmy
Hi,

We have upgraded your account. Please refresh your webpage and manual sync on your apps to have a check.

Please tell me the transaction number which Google send to you. We need check this issue.

Thank you for your support.

Best regards,
Doit.im Team
ithmmy post on 07/24/2015 00:27#3

PRO

This is a private comment.
wendy_only post on 07/24/2015 01:35#4

PRO

@ithmmy
Hi,

I mean the order number. Please tell us. We will check this issue. Thank you.
ithmmy post on 07/24/2015 02:13#5

PRO

Hi,

The number is as below:
12999763169054705758.1389038592594257..0

Thank you,
Wada
wendy_only post on 07/24/2015 06:48#6

PRO

@ithmmy
Hi,

Thank you for your information.

Best regards,
Doit.im Team