Network error | Help Center

Network error

PRO

EJIqpEP 08/03/2015 12:05

Platform:iPhoneVersion:4.4.3

Hi. When I'm trying to login on my Iphone5 it says "Network error, please try again later". When I was logged in it said the same on syncing.
I have pro account and good network connection. I tried with wifi and 3g internet. The problem is the same.
My account is ejiqpep@gmail.com

OlaGarp post on 08/04/2015 12:29#1

PRO

I have the same problem but only with the Mac version (4.2.3). No problem with either iPhone or browser versions.
wendy_only post on 08/05/2015 07:24#2

PRO

@EJIqpEP
Hi,

Please try visit our website with your phone browser to have a check.

@OlaGarp
Hi,

Please ping apicn.doit.im on Mac version to have a check. We need check the the issue that if you could visit our app server.

Best regards,
Doit.im Team
OlaGarp post on 08/05/2015 14:02#3

PRO

Hi Wendy

I'm unable to ping the host.

ping: cannot resolve apicn.doit.im: Unknown host

Ola
wendy_only post on 08/06/2015 02:37#4

PRO

@OlaGarp
Hi,

Please try this address: api.doit.im
OlaGarp post on 08/07/2015 03:06#5

PRO

Hi Wendy

Works fine.

PING api.doit.im (54.238.60.168): 56 data bytes
64 bytes from 54.238.60.168: icmp_seq=0 ttl=44 time=813.144 ms

Ola
wendy_only post on 08/07/2015 03:34#6

PRO

@OlaGarp
Hi,

Could your Mac version sync with web version now?

Best regards,
Doit.im Team
OlaGarp post on 08/12/2015 00:15#7

PRO

Hi Wendy

No still can't log on. Getting "Network error, please try again later!" error message in the login dialog box.

Ola
wendy_only post on 08/12/2015 03:24#8

PRO

@OlaGarp
Hi,

Please wright api.doit.im 54.238.60.168 into Host file of your Mac to have a try.

Where did you download the Mac app?

Best regards,
Doit.im Team
EJIqpEP post on 08/14/2015 06:36#9

PRO

@wendy_only Yes sure I can enter the mobile version of app in browser. With wifi connection I can even sync data. But on 3g it's still not working
wendy_only post on 08/14/2015 08:43#10

PRO

@EJIqpEP
Hi,

Please contact with the mobile 3g network server about this issue. We guess that the mobile 3g network server blocked it.