Different time zones sync issues | Help Center

Different time zones sync issues

PRO

matohin 12/20/2015 10:28

Platform:All

For several technical reasons I have to have my work and home PCs in different time zones. I live in UTC +3 (Moscow time), but I have to set my work PC to same time zone as main corporate datacenter location (UTC -5, EST). My web interface setting of doit.im is set to Moscow time.

I have several strange issues with sync between home PC, android phone and work PC.

Most annoying and easily reproducible is:
If I add a task for today from web client work PC windows app will show it as yesterday's task with overdue. It is going to be the case, even though both time zones are on the same date. E.g. I add task on est 2 am EST (= 10 am MSK) 12/20/2015 it will show up with date 12/19/2015.

Any chance you could look into it?

Doit.im 2015-12-20 13.26.55.png

Linjiani post on 12/20/2015 13:53#1

PRO

@matohin Hi there, do you mean you add the task on Doit for web (on your work pc) on 12/20/2015, but the date changes to 12/19/2015 on the web page? Or you added the task on Doit for web, but the date changed on Doit for windows?
matohin post on 12/20/2015 19:38#2

PRO

Second option. Added from web, date changed on windows.
Linjiani post on 12/21/2015 10:30#3

PRO

@matohin Is the date shown on the web Doit is 12/20/2015?
Linjiani post on 12/21/2015 10:33#4

PRO

@matohin Did you sync to see if the dates on web and windows app would become same?
Linjiani post on 12/21/2015 11:52#5

PRO

@matohin Hi there, you can set the time zone on Doit for web, but the time zone of the client time is read from the device. Note : If it's iPhone app, then the time zone of app is consistent with the the time zone of iPhone. See from the link below: http://faq.doit.im/windows.html#14
matohin post on 12/21/2015 15:48#6

PRO

1. Date on the web was 12/20
2. Yes, I synced them.
3. I got the idea, but why it shows up as yesterday? 12/19 was not the date of web time zone or device time zone.
Linjiani post on 12/22/2015 07:46#7

PRO

@matohin Hi there, sorry for this issue. As such situation is very rarely seen, we will look into this problem and try to fix it. If you don't want the task time to be the same on different clients, I would suggest you set the time zone the same on different devices. Sorry again to bring you such trouble.
matohin post on 12/22/2015 09:52#8

PRO

I 'd really appreciate, if you could look into this.
I work as systems engineer, so have to have all my local management consoles/snap-ins in same time zone as my servers. Switching to local timezone is possible in theory, but very inconvenient.
Thank you in advance!
Linjiani post on 12/22/2015 10:06#9

PRO

@matohin Thanks for your consideration. We will look into this issue.
matohin post on 01/19/2016 13:18#10

PRO

Another (probably related) issue. these are screenshots of the same task in web and windows client.
One shows up as today the other is tomorrow and thus it's not in my today's list.

(4) Tomorrow _ Doit.im - Google Chrome 2016-01-19 08.14.44.png

Desktop 2016-01-19 08.15.03.png
Linjiani post on 01/20/2016 03:51#11

PRO

@matohin Hi there, the time of Doit.im for web is the same as the time zone you set on Doit.im. The time of Doit.im for other clients depends on the time zone of the device. Therefore, the time of the same task is different on the web version and windows client.