Unable to login on android app | Help Center

Unable to login on android app

PRO

kckumar 02/13/2016 07:07

Platform:androidVersion:4.4.5

After factory resetting my phone, I installed the app and tried logging in. But I keep getting an error message stating "Please check your network" when I try to login.

My internet connection is working fine, as I am able to load websites, etc on my phones browser.

How do I login to the app?

Linjiani post on 02/13/2016 17:54#2

PRO

@kckumar Hi there, we have checked and there is no problem with your account. Please re-download the app on your phone and re-login to check.
kckumar post on 02/14/2016 05:52#3

PRO

@Linjiani Thank you for the quick response.

I re-downloaded the app, and tried to login again, but it still not working. What now?
Linjiani post on 02/14/2016 07:22#4

PRO

@kckumar Hi there, sorry for the issue. We have checked and found your account is new. I would suggest you apply for another account to check. We can help you transfer your pro time if you can login your new account on your phone.
kckumar post on 02/15/2016 04:14#5

PRO

@Linjiani Problem rectified. I tried troubleshooting by disabling the wifi and connecting via phone network, and I was able to login.

Not sure if this was a glitch from my end or the product end, but thought I should mention it in case someone else also faces the issue.

Thank you for the help!
Linjiani post on 02/15/2016 04:25#6

PRO

@kckumar You're welcome. Enjoy using Doit.im~