Pro subscription not working | Help Center

Pro subscription not working

kjkondol 03/02/2016 19:43

Platform:All

Hi

My yearly pro subscription auto-renewed via Google Play on February 25th 2016 and payment was successfully taken from my debit card. However my doit.im account online doesn't seem to reflect this so I'm unable to automatically sync across all my devices (in fact the windows app is unusable as a warning message keeps popping up to say that I need to renew my Pro subscription to enable automatic sync).

I sent an email to adams@snoworange.com requesting assistance on February 27th but still haven't received a response.

Please can you resolve this ASAP?

Thanks and Regards

Kris.

Linjiani post on 03/03/2016 02:03#1

PRO

@kjkondol Please attach the screenshot of your payment page, we will upgrade for you.
kjkondol post on 03/08/2016 18:50#2

@Linjiani

Please see attached.

Thanks

Kris.

Proof of payment.JPG
Linjiani post on 03/09/2016 01:56#3

PRO

@kjkondol Hi there, your account has been upgraded now. Please re-login and check.
ccariasojr post on 01/02/2017 16:38#4

This is a private comment.
Kassy post on 01/03/2017 16:11#5

Doit.im

@ccariasojr

Thank you very much for your support!
Your account has been updated to Pro. Please check.

If still any problems, just let me know. I'll be glad to help.
Thank you!
Have a nice day!
kjkondol post on 03/10/2017 08:51#6

Hi

My yearly pro subscription auto-renewed via Google Play on 25-Feb-2017 20:48:57 GMT and payment was successfully taken from my debit card. The Google Play order number is 12999763169054705758.1379962070552211..1. However my doit.im account online doesn't seem to reflect this so I'm unable to automatically sync across all my devices. This is the second year in a row where this issue has occurred.

Please can you resolve this ASAP?

Thanks and Regards

Kris.
Kassy post on 03/10/2017 15:08#7

Doit.im

@kjkondol
Thank you very much for your lasting support!
Your account has been activated. Please check.

Sorry the issue has bothered you for long, we'll fix it in the recent months.
If any problems or suggestions, please tell us.
evza post on 05/03/2018 13:08#8

This is a private comment.
evza post on 05/15/2018 10:26#9

@Kassy ping, ^^
Kassy post on 05/15/2018 13:11#10

Doit.im

@evza Thank you very much for your support!

Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.
Sorry for the late reply.

If any further questions, please feel free to contact us.
Have a nice day!
evza post on 05/18/2018 12:28#11

PRO

Many Thanks!
amrunhir post on 05/19/2018 21:42#12

This is a private comment.
Kassy post on 07/21/2018 16:37#13

Doit.im

@amrunhir Thank you very much for your support!
We're really sorry to have missed your request!
Your Pro account has been updated, and to make up our mistake, we've offered you one more month for free, please check by refreshing your web version and manually sync your phone and desktop version.
If any further questions, please feel free to write to kassy@doitim.com.
Nice day!
Johnsonandrew10 post on 03/12/2019 14:58#14

I am having the same problem
I have just renewed and paid but it hasn't worked.
Can you help?
Kassy post on 03/16/2019 13:58#15

Doit.im

@Johnsonandrew10 Thank you very much for your support!
Sorry for the problem.
Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.
If any further questions, please feel free to contact us.
Nice day!