Windows 7 Applet | Help Center

Windows 7 Applet

PRO

Newton12 06/13/2013 07:44

Platform:Windows

I have subscribed to the Pro version and I downloaded the Windows 7 applet. However it fails to open after the first time. Am I missing something?

I am using Windows 7 Ultimate.

michelle1987 post on 06/13/2013 08:39#1

PRO

Hello,

It fails to open? Was there any error message popping up? If there was, could you please take a screenshot of it and send it to us?

By the way, here is our official latest version for Windows. http://enblog.doit.im/post/49923570652/doit-im-for-windows-1-5-8-release-notes

If you have further problems about it, please don't hesitate to contact us.

Sorry for any inconvenience.
Newton12 post on 06/17/2013 07:58#3

PRO

This is a private comment.
michelle1987 post on 06/17/2013 09:33#4

PRO

This is a private comment.
Newton12 post on 06/17/2013 10:40#5

PRO

@michelle1987

I did check to see if it was running in the background and it wasn't. I even checked the Task Manager.

I have since had to re-boot the laptop as I went to the office and it still won't open from the Program Drop Down list.
michelle1987 post on 06/18/2013 06:49#6

PRO

@Newton12

Could you please tell me which button you click on to minimize the app?

If there is no desktop shortcut for Doit.im, please try to launch the app in the Start menu.

In addition, please give us the logs of that day on which the problem happened. The logs are located in the installation directory.

So sorry for the inconvenience that caused to you.
Newton12 post on 06/18/2013 14:08#7

PRO

This is a private comment.
michelle1987 post on 06/19/2013 10:24#9

PRO

@Newton12 Please uninstall the app and then install Doit.im for Windows 1.5.9 to have a try.

http://enblog.doit.im/post/53349864510/doit-im-for-windows-1-5-9-release-notes

Sorry for any inconvenience.
Newton12 post on 06/20/2013 13:33#10

PRO

This is a private comment.
michelle1987 post on 06/21/2013 03:37#11

PRO

@Newton12

1. The app automatically launched after you successfully installed it.
2. The app also ran normally after you logged in to Doit.im
3. Click on "-" to minimize the app and then Doit.im icon was neither in the system tray.now in the task manager.
4. Unable to re-launch the app with the desktop shortcut or in the Start menu.

Did you do ad I described above? If no, please let me know the incorrect step?

In addition, please give us a detailed description of you PC configuration. Also, send the sync logs to us.

By the way, if you don't minimized the app, can it work well.

So sorry for any inconvenience.
Newton12 post on 06/25/2013 16:55#12

PRO

This is a private comment.
michelle1987 post on 06/26/2013 08:54#13

PRO

@Newton12

We will keep track of this issue and if there is any progress, we will let you know immediately.

So sorry for the inconvenience that caused to you.