I connot login osx app | Help Center

I connot login osx app

HeRom 04/05/2016 16:32

Platform:All

I paid yearly fee at 2016-02-24 by google play payment.
BUT, my account doesn't change to pro account, and I cannot login osx app.

Please check my payment and my account status.
My payment ID is 12999763169054705758.1358546718767580..0

Please change my account to pro account.

Best regards,
Hero.

Linjiani post on 04/06/2016 03:20#1

PRO

@HeRom Hi there, please attach the screenshot of your payment page. We will upgrade for you.
HeRom post on 04/06/2016 15:57#2

This is a private comment.
Linjiani post on 04/07/2016 03:19#3

PRO

@HeRom Hi there, your account has been upgraded now. Please re-login and check.
HeRom post on 04/07/2016 14:06#4

PRO

I can login by osx app.
Thank you.
Linjiani post on 04/08/2016 03:25#5

PRO

@HeRom You're welcome. ^_^