Pro account refund | Help Center

Pro account refund

PRO

emah85 05/12/2016 18:17

Platform:Web

Dear Doitim team, I decided that I do not like benefits of the pro account and would like to get a refund for my recent purchase. Would that be possible?

Thank you
Best,
Jozef

Linjiani post on 05/13/2016 02:01#1

PRO

@emah85 Hi there,

If you paid via app store or google play, you should apply for refund by yourself. If you directly transferred the money via Paypal or Alipay, we can send you the refund. Please provide us with the information below:

Your Doit account 
Account server 
Amount you paid 
Time of payment 
Order number 
Reason for refund
emah85 post on 05/15/2016 09:11#2

PRO

Account: emah85 (or jomikso, I got confused)
Server: international
Amount: 17 USD
Time: Apr 20th
Transaction ID: 1J450594XP715001G
Invoice ID: 20160420133755

Reason: Compared to other services I have been using there just way to much of clicking in Doitim. Also refreshing of the lists is not instant and real time. Sync between different platforms is not fluent either.

Thanks!
Linjiani post on 05/15/2016 15:11#3

PRO

@emah85 We will refund to you as soon as possible.
Linjiani post on 05/16/2016 09:19#4

PRO

@emah85 We have sent the refund to you. Please check.