Issues with subscription | Help Center

Issues with subscription

Amik 08/10/2016 19:00

Platform:android

Hi, I have an issue with my pro account. I get a status from google (Android 6.0.1) that my subscription has been renewed, but the program insist that I have to renew to get pro features. My planning process is down.
What is going on!?
Pls. fix asap.
br,
Anatoly

Linjiani post on 08/11/2016 02:36#1

PRO

@Amik

Hi,

We have upgraded your account. Please refresh your webpage and manual sync on your apps to have a check. Sorry for any inconvenience brought to you.

Could you please make a screenshot of the payment page and send it to us by private comments? We will check this issue.

Shall you need any help or have additional questions, please do not hesitate to contact me back.
Amik post on 08/11/2016 08:05#3

PRO

This is a private comment.
Linjiani post on 08/11/2016 09:09#4

PRO

@Amik

Thank you. We will check this issue.

Enjoy using Doit.im : )
JakesTreeAndTurf post on 08/20/2016 12:45#5

@Linjiani I am having the same problem starting 8/15/16 when my subscription auto renewed. Please take a look and reset my account as well, if that is the fix.
Linjiani post on 08/20/2016 13:50#6

PRO

@JakesTreeAndTurf

Hi,

We have upgraded your account. Please refresh your webpage and manual sync on your apps to have a check. Sorry for any inconvenience brought to you.

Could you please make a screenshot of the payment page and send it to us by private comments? We will check this issue.