No synchronization between platforms | Help Center

No synchronization between platforms

vshiryaev 08/22/2016 09:03

Platform:All

Hello
I don't use pro account now
Why isn't possible to synchronize between app and web version? I pressed synchronization button several times and there were no changes at all. It's really strange and awful.

Linjiani post on 08/22/2016 09:10#1

PRO

@vshiryaev

Sorry for any inconvenience brought to you.

Free account can only sync once every 24 hours.
vshiryaev post on 08/22/2016 11:48#2

@Linjiani what about manual sync?
Linjiani post on 08/22/2016 12:05#3

PRO

@vshiryaev

Sorry, for non-pro accounts, we just support one manual sync every 24 hours.
vshiryaev post on 08/22/2016 12:08#4

@Linjiani oh, it is really inconvenient to use
However, as far as I remember, it was possible to sync manually around a month ago
Linjiani post on 08/22/2016 12:20#5

PRO

@vshiryaev

After checking, it seems that you have paid a Pro account for a month and it was just ended 2 days ago.

If not, it maybe the free 30-day trial of Pro.
vshiryaev post on 08/22/2016 12:31#6

@Linjiani it's right. I have just seen this today morning. Last month, there was similar situation with ending Pro account and I used Free account for several days, but as far as I remebere there wasn't such problem with manual sync.

Maybe, it will be good to add some reminder about expiration Pro account :)
Linjiani post on 08/22/2016 12:53#7

PRO

@vshiryaev

Thanks for your feedback!

We are considering adding this feature now. We will work hard to make doit.im better.