My Pro membership disappeared after auto-renewal | Help Center

My Pro membership disappeared after auto-renewal

fsmorygo 08/30/2016 21:27

Platform:All

I have been using Doit.im pro for one year and at the end of this June my subscription has ended.

However auto-renewal was enabled in my Google account, the funds were charged at Jun 29, 2016 12:38 PM, but the Pro status disappeared. I've tried to purchase it once again, but Google Play says that "item is already bought".

I'm asking to clarify the situation for me and to restore my Pro membership.

Linjiani post on 08/31/2016 02:31#1

PRO

@fsmorygo

Hi，

We have upgraded your account. Please refresh your webpage and manual sync on your apps to have a check. Sorry for any inconvenience brought to you.

Could you please make a screenshot of the payment page and send it to us by private comments? We will check this issue.

Shall you need any help or have additional questions, please do not hesitate to contact me back.
fsmorygo post on 08/31/2016 07:22#2

PRO

This is a private comment.
Linjiani post on 08/31/2016 12:00#3

PRO

@fsmorygo

It's my pleasure.

Auto-Renewal via Google Play sometimes have a delay to reflect to account. Anyway, we will check this issue.

Shall you need any help or have any questions , please do not hesitate to contact us.

Enjoy using Doit.im