Can´t sync after server maintenance | Help Center

Can´t sync after server maintenance

PRO

ranaur 09/05/2016 21:39

Platform:All

HI,

Today (Sep 5th) I tried to sync my android app and it wasn't working (just failing silently).

I cleared the app data and tried to login again without success. I deleted the app and did it again. No success. Installed the second app. Same. I can~t even login anymore.

I can use it normally through the web, but the apps are simply not working. Any help?

Maybe ... just an educated guess ... the API server IP has changed during the maintenance? In this case it is the old IP in the DNS cache. If you can, send me the names and IPs used for the sync server and I´ll try to figure out if it is in the cache. If this is the case, it will probably work tomorrow (when the cache typically expires).

One day without doit.im? How can I sleep? LOL Just kidding.

grabarz post on 09/05/2016 22:04#1

PRO

The same here.
jgaldean post on 09/05/2016 22:30#2

PRO

We can't sync Android or iPad Apps after maintenance. Please, fix this bug ASAP
mikemee post on 09/05/2016 23:45#3

PRO

Ditto. MacOS app and iOS app don't sync.
davemgallagher post on 09/05/2016 23:52#4

PRO

Can't sync mac or iOS apps either. I spent an hour updating this morning. After I realized that it wasn't syncing, I signed out and attempted to sign back in thinking that it might fix the problem. It failed to sign in, and now I'm afraid I'm going to lose all of the updates I made.
sncjinn post on 09/06/2016 00:17#5

PRO

The same
juldg post on 09/06/2016 00:56#6

PRO

Same here.
davemgallagher post on 09/06/2016 02:58#7

PRO

Just checked and successfully signed in. Syncing is working again. Thankfully, I had no loss of data. Whew!
Linjiani post on 09/06/2016 13:52#9

PRO

@davemgallagher Sorry for the late reply. Maybe it is caused by the Server Maintenance. http://help.doit.im/topics/6880 Sorry for the inconvenience.
Linjiani post on 09/06/2016 13:52#10

PRO

@ranaur Kindly accept my sincere apologies for the delay in replying to you. Maybe it is caused by the Server Maintenance. Would you please re-login and check whether Syncing is working again or not . Sorry for the inconvenience. If it still can not work,please feel free to tell us.
http://help.doit.im/topics/6880
Linjiani post on 09/06/2016 13:54#11

PRO

@juldg Maybe it is caused by the Server Maintenance. Please re-login and check again.We are sorry for any inconvenience caused.
Linjiani post on 09/06/2016 13:55#12

PRO

@davemgallagher Kindly accept my sincere apologies for the delay in replying to you. Maybe it is caused by the Server Maintenance. We are sorry for any inconvenience caused. Would you please re-login and check whether Syncing is working again or not .
http://help.doit.im/topics/6880