have renewed, but it's not available | Help Center

have renewed, but it's not available

artt 10/12/2016 03:19

Platform:All

Hi Support,

I have renewed through google play just now, order number GPA.1381-1771-3985-70072, but my account didn't upgrade to pro account.

Please help. My email is arttsai@gmail.com.

Regards,
Art

Linjiani post on 10/12/2016 03:29#1

PRO

This is a private comment.
jaimesanchezr post on 10/12/2016 18:48#2

Hi Support,

I have renewed through your web page using my account and paying with Paypal just now, 12/10/2016 at 12:26:56 GMT-05:00 Id. de transacción: 90U59774AU265361V Id de recibo: 20161012172543 , but my account didn't upgrade to pro account.

Please help. My email is jaimesanchezram@gmail.com.

Regards,
Art

Payment_PayPalJaimeSanchez.PNG
Linjiani post on 10/13/2016 02:55#3

PRO

@jaimesanchezr

We have upgraded your account. Please refresh your webpage and manual sync on your apps to have a check. Sorry for any inconvenience brought to you.

Shall you need any help or have additional questions, please do not hesitate to contact me back.