Fieldnames and values dissappear when editing task | Help Center

Fieldnames and values dissappear when editing task

mvdweer 10/23/2016 11:29

Platform:All

When I click on a task and then click the Edit button the Edit window opens and just for a very short moment I see the field names and values (see img01), but then they disappear (see img02).

Some values appear when I click on a place where I can select a value (like a date or priority) (see img03), but then it the values disappear again (see img02).

This way I can't edit my tasks. Doit.im is one of the tools I usually recommend to my clients when I teach about inbox zero, but with this bug it will no longer be a good recommendation.

Hope you can fix this!

Kind regards,
Mascha

Doit.im - Edit task img01.png

Doit.im - Edit task img02.png

Doit.im - Edit task img03.png

Linjiani post on 10/24/2016 06:55#1

PRO

@mvdweer

Thanks for your feedback !

After checking, we find there is no problem in editing task.

Could you please open doit.im on your phone browser without Wi-Fi environment to make sure that it isn't caused by network issue ?
mvdweer post on 10/28/2016 20:22#2

Sorry I didn't respond sooner. I wasn't aware that you already responded to my question. In the browser on my (Android) phone this problem does not occur (Chrome version 54.0.2840.68). Even not while I'm connected via WiFi.
Also in the Safari-browser on my Macbook there is no problem. The problem only occurs in the chrome browser (version 54.0.2840.71) on my Macbook.
Linjiani post on 11/25/2016 17:34#3

PRO

Hello mvdweer,

We've been confused by this problem for a long time since we've received users' feedback on the same problem during the previous weeks. After collecting all your feedback we've found that all of you have this problem on Chrome. So we are wondering whether you've installed some same extensions on the browser.
Could you please tell us what extensions you've installed on the browser?

Look forward to your reply since this could be a breakthrough to this problem.
Thank you for your lasting trust and cooperation!
mvdweer post on 01/07/2017 18:39#4

Now that I look at my extensions, I see one difference between the ones that I use on my iMac an the ones that I use on my MacBook. It's Clearly from Evernote. This extension is not supported or updated anymore by Evernote, which is probably why it didn't appear in the Chrome browser on my iMac once I started using that. All others extensions are exactly the same on both computers. On my iMac (without the Clearly extension) Doit.im the problem that I reported does not occur.
It only occurs in the Chrome browser on my MacBook, which has the Clearly extension.
I actually still use Clearly on my MacBook, so I don't like to remove it without being sure that this is the solution (because I won't be able to reinstall it).
So maybe you can ask other users who don't mind to remove the extension to test this or maybe you can test it yourself somehow.

Kind regards,
Mascha
wassim post on 01/07/2017 23:05#5

Hi Mascha,

Just a little tip, if you go to Chrome Extensions page (from settings menu) you'll be able to see all installed extensions at a glance and you can disable Clearly temporarily (just uncheck enabled on the right of it). This doesn't remove the extension and gives you a chance to determine whether this is the reason of the problem or not. Nevertheless, you can re-enable it at any time.

Hope this helps.

Best regards,
Wassim
Kassy post on 01/09/2017 15:52#6

Doit.im

@mvdweer
Thank you for your intended solution to this problem.
Could you please do as @wassim said to see if it works?
Look forward to your reply.
Have a nice day!
Kassy post on 01/09/2017 16:05#7

Doit.im

@wassim Thank you so much for helping us with the reply!