Can't login network error | Help Center

Can't login network error

PRO

9livier 10/24/2016 07:02

Platform:Mac ProVersion:4.2.5

Hi,

After upgrading to Doit.im 4.2.5 for Mac, I'm not able to login anymore.
I always got "Network error. Try again later" for the "International" connection.

Is there a way to download a previous version of the application or get a patch for this one?

Thanks in advance for your support.

Best,
O.

Screen Shot 2016-10-24 at 09.01.55.png

Linjiani post on 10/24/2016 12:09#1

PRO

@9livier

Hi，there

After checking, we find that there is no problem with your account and can login normally on Doit.im 4.2.5 for Mac.

Could you please check for your network?

If you still have this problem, please try to download and install the app again, sorry for any inconvenience brought to you.
9livier post on 10/24/2016 12:34#2

PRO

Hi,

Thanks Linjiani for checking.

My network connection is OK (I even tried from different WIFI).
I did try to re-download/install the app several times but no luck.

Is it possible to retrieve an older version to give it a try?
Could it be related to my OS? (MacOS Sierra)

Best,
O.
Linjiani post on 10/25/2016 03:31#3

PRO

@9livier

Did you download the app from our homepage?

Maybe you can download it from mac app store, it was a previous version.
9livier post on 10/25/2016 06:15#4

PRO

Hi,
Yes, the version 4.2.5 had been downloaded from your home page.
I downloaded from the Mac App Store... and it works just fine!
Thanks for your support!
Best,
O.
Linjiani post on 10/25/2016 08:34#5

PRO

@9livier

You are more welcome. We will check this issue as soon as possible.

Sorry for any inconvenience brought to you.
Jinjerray post on 11/26/2019 12:16#6

Hello, I can't open my doit.im account anymore. I had similar problem as @9livier. I checked connections and re-dowloaded my doit.im from the Apple Store, but every time I want to sign in, the international log in option does not allow me to sign in.
Please help!!!!

Jenny