@Roff
After checking, we find that your pro was expired on 14 October. Did you bought pro by monthly?
Could you please make a screenshot of the payment page and send it to us by private comments? We will upgrade your account and check this issue immediately if it's actually a yearly pro subscription.
Sorry for any inconvenience brought to you.
Pro membership gone
Roff 10/25/2016 03:55
Platform:All
I renewed my yearly pro subscription via google play on 13 of september. But its only now that I found out I'm still using free account. What could go wrong? I want my money or preferrably pro membership back.
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10/25/2016 08:46#1
PRO
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10/25/2016 12:53#2
This is a private comment.
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10/31/2016 03:55#3
@Linjiani So does the screenshot I posted above work? Or should I ask google about the transaction and everything?
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10/31/2016 08:57#4
@Roff
Hi,
It's OK, we have upgraded your account. Please refresh your webpage and manual sync on your apps to have a check.
Sorry for any inconvenience brought to you.
Shall you need any help or have additional questions, please do not hesitate to contact me back. -
10/31/2016 13:59#5
PRO
Hello
It is the second time is some years using Doit.im that my account reverts from Pro to Normal, unexpectedly, without prior notice.
I suspect I had reached the end of my 1-year subscription, but why am I not warned in due time that my subscription "will come to an end by ... (date)"?
Please consider doing this in the future... -
11/01/2016 03:37#6
@gcobut
Thank you for your feedback!
We are considering adding this feature now.
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11/01/2016 15:27#7
@Linjiani everything works just fine now, thank you very much!
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11/02/2016 07:47#8
@Roff
You are more welcome. Shall you need any help or have additional questions, please do not hesitate to contact me back. : )