There is no text while edit task in Chrome browser | Help Center

There is no text while edit task in Chrome browser

PRO

oruell 11/12/2016 06:30

Platform:Web

Dear sir/madam!

I'm using DOIT for about 3 years. Recently I've noticed one strange bug: I use web DoIt version in Chrome browser (54.0.2840.71) and if I open any task for edit, the labels and text are disappeared. (see screenshot #1). At the same time there is no problem in Firefox browser 46.0.1 (see screenshot #2).

Please notice, that I use Russian language for DoIt (Windows-1251 codetable),but I believe it shouldn't matter.

Thanks on advance.

DoIt Screenshot_1.jpg

DoIt Screenshot_2.jpg

Linjiani post on 11/15/2016 08:01#1

PRO

@oruell

Hi,

We have test it in Chrome browser (54.0.2840.87) and find there is no problem in editing the task.

Could you please re-login or update your browser to have a try?
Linjiani post on 11/25/2016 11:48#2

PRO

Hi oruell，

Could you tell us what extensions you've installed in Chrome if any? We think maybe that's where the problem lies.
Linjiani post on 11/25/2016 12:22#3

PRO

Hi oruell，

Could you tell us what extensions you've installed in Chrome if any? We think maybe that's where the problem lies.

Thank you for your support!

Look forward to your reply. We hope we could be helpful.
hladikfilip post on 12/11/2016 20:45#4

PRO

Hi, same issue here. Chrome is up to date, Add-ons: Ad-Block, Boomerang for google, Clickable links, feedly, documents google, Pin-it, mailto:for gmail. Hope you can help.

doit.jpg
Linjiani post on 12/13/2016 16:55#5

PRO

@hladikfilip

Thank you for your information!

We've received several users' feedback telling us the problem, so we've been checking whether your extensions coincide with each other. Not yet by now. We've also written your info down.
Could you tell us what language do you use, since we've found two or three of the users use Russian?
We'll check for a certain period of time to see what might be the cause.
Please change to Firefox or IE before we figure out the true cause.

Look forward to your reply.
hladikfilip post on 01/06/2017 19:26#6

Czech language
Kassy post on 01/09/2017 17:26#7

Doit.im

Hi @oruell @hladikfilip

Thank you for your patience!
We've been following up the problem. Today we are inspired by another user telling us that she has an extension "Clearly from Evernote", which is not supported or updated anymore by Evernote and maybe the cause of this problem.
Do you also have this extension?
If you do, please delete it and replace it with:
https://chrome.google.com/webstore/detail/evernote-web-clipper/pioclpoplcdbaefihamjohnefbikjilc#
We made a test ourselves to find the the update of this extension works well.

If the problems still exist, please tell us for further observation.
oruell post on 04/18/2017 18:19#8

PRO

@Kassy
Hello Kassy. Sorry for long delay.

The issue is floating: I can add a new task succesfully, but an attempt to edit the task could be in blank form.

About extensions. I have some, but there is no 'Clearly from Evernote' in this list (I'm using OneNote and asked about OneNote integration some months ago ;)

My Chrome extensions are the following:

Cisco Webex Extension
Dropbox for Gmail
FriGate CDN
RSS Feed Reader
Yandex Elements: Translate
Kassy post on 04/20/2017 17:29#9

Doit.im

@oruell Thank you very much for your telling us!
I've tested for long but could not make the problem appear. I'm not sure if any of your extension has any problem and affects Doit.im.
Could you please cease temporarily one by one to check if any affects?
Thank you very much!

If any ideas, please feel free to tell us.