menu disappearing | Help Center

menu disappearing

PRO

Tomoucha 12/04/2016 15:00

Platform:Windows

When editing the project, menu disappears on my Notebook (Toshiba). All is ok on my PC. Using the same Windows 10 on both devices. Could you help me, please?
Thank you,
Tom

Linjiani post on 12/05/2016 18:21#1

PRO

Hi Tom,

Thank you for your support and feedback!
There do exist problems on Windows 10. We've tested for several times and found that when we change the installation position of Doit.im, it works normally. We don't know whether it is a general case, but we suggest you give it a try.

Look forward to your reply.
All the best!
Tomoucha post on 05/27/2017 17:43#2

PRO

This is a private comment.
Kassy post on 06/02/2017 10:28#3

Doit.im

@Tomoucha There was a user who told us he changed the installation position when his Windows version of Doit.im didn't work. But it would not affect the web version, if you use the latter.
Could you please give us a screenshot of the problem?
Thank you very much!
Tomoucha post on 06/04/2017 14:28#4

PRO

Screenshot attached,
Tom

doit_screenshot.jpg
Kassy post on 06/07/2017 07:12#5

Doit.im

@Tomoucha Thank you very much!
It's been reported to our engineer who's checking the issue. We haven't made it reappear by now and will spend more time on this.
We'll tell you if the problem is solved.
Thank you!
Tomoucha post on 08/04/2017 06:29#6

PRO

@Kassy Anything new?
Thank you.
Tom
Linjiani post on 08/04/2017 06:56#7

PRO

Hi @Tomoucha ,

We have fixed the problem, so it is supposed to be okay now.
We're so sorry for not replying you on time. Please have a check on web version.
If the problem still exists or you have any other questions, please feel free to tell us.

Thank you !
Tomoucha post on 08/04/2017 07:20#8

PRO

@Linjiani Thank you. I will let you know if any drawback (re-)appears :-).
Best,
Tom
Linjiani post on 08/04/2017 07:51#9

PRO

Okay! @Tomoucha
Thank you very much and have a nice day!