Renewal paid but not showing - Highly urgent ** | Help Center

Renewal paid but not showing - Highly urgent **

Dicey0608 12/13/2016 16:02

Platform:All

Hi. My PayPal account shows that I paid you £12 via auto renewal on 12th of December (via Google play) yet I'm getting all sorts of warning messages saying I don't have pro subscription. Please could you let me know urgently what I need to do as I use your service almost every few minutes. I've no problem paying that subscription but something seems to have gone wrong.

Thanks

Robin

Linjiani post on 12/13/2016 16:59#1

PRO

Hi @Dicey0608,

Thank you for your support!
Could you please manually sync the phone to see if it works?
Sometimes there would be a delay of synchronization in updating, but actually the delay should be but only a few minutes.
If it still doesn't work after the manual sync, just tell us anytime.
Dicey0608 post on 12/14/2016 17:51#2

If you mean go into the app and press sync I've done that many times over the last day but it still doesn't work. What next please?
Linjiani post on 12/15/2016 19:56#3

PRO

Hi,

Thank you for telling us.
Could you please offer us your payment screenshot so that we may better help you?

Thank you in advance for your cooperation!
Look forward to your reply.
Dicey0608 post on 12/16/2016 07:31#4

PRO

This is a private comment.
Linjiani post on 12/16/2016 09:11#5

PRO

Hi,

We've checked and found your account has already been Pro with the duration being correct. Please check it.
Thank you for your support and trust!
Any other problems, just let me know. I'll be happy to help.
Dicey0608 post on 12/17/2016 10:41#6

PRO

This is a private comment.
Linjiani post on 12/17/2016 19:57#7

PRO

Thank you @Dicey0608,

I've posted it to our engineer who will help with the refund.
I'll tell you when it's done.
Linjiani post on 12/18/2016 08:01#8

PRO

Hi @Dicey0608,

We've refunded to your Paypal, please check.

Have a good day!
Any other problems, just let us know, we'll be happy to help.
Dicey0608 post on 12/18/2016 09:26#9

PRO

This is a private comment.
Linjiani post on 12/19/2016 13:01#10

PRO

@Dicey0608 It's our pleasure!