I paid for Pro version, but didn't get it | Help Center

I paid for Pro version, but didn't get it

12/14/2016 06:37

Platform:android

I paid for a Pro version from my phone account, received confimation that the payment was done to my email, but then some error occured and I didn't get Pro version. The money were paid, that's for sure. Please, solve that.
Thank you!)

Linjiani post on 12/14/2016 07:55#1

PRO

Hi,

Thank you for your support!
Could you please manually sync the phone to see if it works?
Sometimes there would be a delay of synchronization in updating, but actually the delay should be but only a few minutes.
If it still doesn't work after the manual sync, just tell us anytime.
post on 12/14/2016 10:31#2

Hi. I did sycn the phone and nothing changed, still not the Pro version.
Linjiani post on 12/14/2016 16:14#3

PRO

Pro has now been added to your account. Please check it.
And please upload your payment screenshot.
Thank you!
post on 12/14/2016 16:41#4

PRO

Thanks a lot, it works!

payment.jpg
Linjiani post on 12/14/2016 17:26#5

PRO

It's our pleasure! Thanks for your trust!