Return my Pro please!! | Help Center

Return my Pro please!!

annuler 02/14/2017 02:38

Platform:All

My card was debited $20.00 on Feb 9th
My app on Android now show expiration date of 02/08/2018, which is correct, BUT the app itself doesn't see my pro account
My web version doesn't see my pro account either
Please help!!

Kassy post on 02/14/2017 07:45#1

Doit.im

Thank you very much for your support!

1. " the app itself doesn't see my pro account"
-- Could you please tell where you mean by 'the app itself'?
2. Please check whether you sign in your web version and other platforms by choosing 'International' rather than 'China' when you sign in.
3. Please click 'Sync' on your phone, and desktop device if you also use.

If still any problems, please feel free to tell us.
Thank you!
annuler post on 02/15/2017 00:41#2

This is a private comment.
Kassy post on 02/16/2017 13:54#3

Doit.im

@annuler

Really sorry that it's still caused by the problem during a payment through Google play, we'll solve it in March or April.
Now your account has been updated. Please check.

If any problems, please just tell us.
Have a good day!
annuler post on 02/20/2018 00:01#4

Hello Kassy
I have the same problem again, I guess I'll be having it each year
Please update my account to Pro
I paid via Google Play Market automatically in February, the charge is reflected on my bank account
My web doit.im doesn't see my pro account, my application on Iphone doesn't see it either
Renewal was done in Google Play Market automatically but I'm no longer using Android app of doit.im - just web & iPhone versions
Thank you!
annuler post on 02/20/2018 22:58#5

@Kassy please read my message above
Thanks!
Kassy post on 02/26/2018 05:06#6

Doit.im

@annuler Thank you very much for your support! Your Pro account has been updated. Please check by refreshing your web version and manually sync your phone and desktop version.
Really sorry for the delay on updating due to the Spring Festival in China.
And the auto-update problem will be fixed in the recent months.
Thank you for your understanding!
Have a nice day!