BUG Report - again! and again and again | Help Center

BUG Report - again! and again and again

PRO

PSek 03/01/2017 09:02

Platform:Windows

I have sent you an email couple of times with no response.
***********
I have sent to you couple of times information about the error.
With no response from you.
Do I understand that I should start looking for a different solution for my needs? That I am not important as a customer?
**************

Doitim.log 2017-02-24.txt

Doitim.log 2017-02-23.txt

Doitim.log 2017-02-20.txt

Kassy post on 03/02/2017 16:37#1

Doit.im

Hi,

Thank you for your feedback!

Our engineers checked your log and found the bug was caused by other programs that had opened our data base.
Please confirm whether there are some programs such as antivirus programs that are open.
If there are, please turn them off and try Doit.im again.
If there are no such programs, please relaunch your machine, please.

If still any problems, please feel free to tell us.

PS:
Please tell us when you sent email to us? To which mail box you sent it? Actually we check mail box each day. If we did miss your mail, we are really sorry.
PSek post on 03/02/2017 18:33#2

PRO

Hi,
I have sent to bug@doitim.com
February 19, 20, and 24.
I do have antivirus - ESET internet security.
Plus some Malware hunter
Plus indexing sw
Do you have any clue, what is the name of the program? It is not easy to track which program is accessing what.

sincerely yours

pavel sekanina
Kassy post on 03/03/2017 19:12#3

Doit.im

@PSek

Thank you very much for your telling us!
1. Please cease each to see the result, whether the problem still exists.
2. There is no such email address as bug@doitim.com -- Next time please send to kassy@doitim.com or vip@snoworange.com.

Have a nice day!
Loreena post on 03/04/2017 08:34#4

PRO

Hi! Can you please help me with a problem with repeated tasks.
All the scheduled tasks are shown in Today folder correctly except the repeated ones.
Today is Saturnday here in Ekaterinburg time zone, and I see my Friday task in Today folder. All the settings seems to me correct. What I do wrong?

doit3.png

doit2.png

doit1.png
Kassy post on 03/05/2017 18:11#5

Doit.im

@Loreena
Thank you for your describing the problem.
Could you please tell us on what platform you saw the problem? Or all platforms?
Look forward to your reply.
Loreena post on 03/06/2017 11:12#6

PRO

Web via Google Chrome and iOS.
PSek post on 03/07/2017 14:58#7

PRO

@Kassy
attached you will find a screenshot from my windows
clearly states bug@doitim.com

sincerely yours
psek

doit_mail.png
Kassy post on 03/10/2017 14:10#8

Doit.im

@PSek
Thank you for providing the screenshot!
Sorry that I personally forgot the mail address. But our colleague told me she replies there.

Have you found the cause of your previous problem, after ceasing these antivirus programs one by one？
If still any problem, please tell us.

Have a nice day!
Kassy post on 03/10/2017 18:07#9

Doit.im

@Loreena Thank you for your feedback!

We've checked repeated tasks for several days but still haven't found the issue.
Could you please provide us more information for the following questions:
1. Do you mean the time zones of web version of Doit.im and client version are different? Please check, if they are different, please adjust your time zone to make them consistent.
2. Do all the repeated tasks have the problem?
3. Could you please give us one task ID of a repeated task with such issue?

Look forward to your reply.
Thank you!