Activate my pro account | Help Center

Activate my pro account

keyofmind 03/26/2017 04:40

Platform:android

Hi,

My pro account has been renewed last month, but not activated yet, and I've waited my account activated for a month.
Activate it, plz.

I set my account renewal on automatic.
But this is the second time that I send email for the same reason.
Should I send email every year?
Do something and don't make me inconvenient again, plz.

Take care.

Katarina

Kassy post on 03/28/2017 18:26#1

Doit.im

Thank you very much for your lasting support!
It's been activated.

Sorry the problem has bothered you for long, we've found that it's caused by a change in Google Play and we have solution now. We'll fix it in the next month.
luisxg post on 04/03/2017 14:25#2

This is a private comment.
Kassy post on 04/03/2017 18:12#3

Doit.im

@luisxg
Thank you very much for your support!
Sorry for the problem!
Could you please provide us your screenshot of the payment?
Thank you!
Kassy post on 04/03/2017 18:13#4

Doit.im

@keyofmind Could you also please provide us your screenshot of the payment?
Thank you!
luisxg post on 04/03/2017 21:33#5

This is a private comment.
Kassy post on 04/04/2017 17:38#6

Doit.im

@luisxg Thank you very much for your support!
Your account has been updated, please check.
If any other problems, just let us know.
luisxg post on 04/05/2017 12:35#8

PRO

This is a private comment.
Kassy post on 04/05/2017 16:26#9

Doit.im

@luisxg You're welcome! And the previous post was deleted as you requested.
If any problems, please feel free to tell us.