Pro membership question | Help Center

Pro membership question

PRO

shandr 05/03/2017 07:49

Platform:All

Hi! I have been using pro account for several years. Previously I had Android device, but several months ago switched to IOS. I've forgotten to turn off subscription on google play and was charged for Pro account on 22.04.2017
Now, I have realized, that my pro account on web and IOS will be expired on 07.01.2017, meanwhile unused Android account will expire 22.04.2018.

What do you suggest me to do?

Kassy post on 05/04/2017 09:55#1

Doit.im

Hi,

Your account on all platforms are supposed to have the same expiration time because they can sync with each other.
The auto-subscription has not been activated because of a change in Google play code. We've found solution and will fix it this month.
Could you please tell us, besides the payment in Google play, did you pay on other platforms? And when did you pay?
Thus, we may better help you.

Look forward to your reply.
Thank you very much!
shandr post on 05/10/2017 14:20#2

PRO

Hi! I've paid only via Google play. So my subscription on all devices should be active till 22.04.2018.
Kassy post on 05/11/2017 06:29#4

Doit.im

Doit.im
@shandr Thank you very much for your information!
Your pro account has been activated now, and its expiration date on all platforms is May 1st, 2018. Please check.
If still any problems, please feel free to tell us.
Thank you!
Have a nice day!
Kassy post on 05/11/2017 06:30#5

Doit.im

@shandr Thank you very much for your information!
Your pro account has been activated now, and its expiration date on all platforms is May 1st, 2018. Please check.
If still any problems, please feel free to tell us.
Thank you!
Have a nice day!
shandr post on 05/02/2018 06:16#6

Hi! The same issue again. Please activate Pro account as I paid via Google play
Kassy post on 05/02/2018 12:15#7

Doit.im

@shandr Thank you very much for your continuing support!
Your pro account has been activated now. Please check by refreshing your web version and manually sync your phone and desktop version.
If still any problems, please feel free to tell us.
Have a nice day!