My subscription is not working (2017) | Help Center

My subscription is not working (2017)

mk_55 06/22/2017 14:39

Platform:All

Dear Customer Support,

I upgraded the Pro version by paying the annual subscription on Google Play.
However I can't use Pro version.

Please check my account.

Thank you in advance for your help.

annasolovushka post on 06/22/2017 20:46#1

Helli
I have same problem
Dear Customer Support,

I upgraded the Pro version by paying the annual subscription on Google Play.
However I can't use Pro version.

Please check my account.
annasolovushka post on 06/22/2017 20:56#2

Here is screen of my payment

Screenshot_20170622-235505.png
Kassy post on 06/23/2017 03:28#3

Doit.im

@mk_55 @annasolovushka
Thank you very much for your support!

Your Pro account has been updated, please check your web version https://i.doit.im/home/#/settings/account
As for your phone and desktop client, please tap 'Sync' if it doesn't show 'Pro' status.

Any problems, please tell us.
Kassy post on 06/23/2017 03:29#4

Doit.im

@mk_55 Would you please upload the screenshot of your payment? Thank you!
mk_55 post on 06/23/2017 15:31#5

PRO

This is a private comment.
Sharon_SXY post on 06/26/2017 01:16#6

PRO

@mk_55
Thank you !
any problem, just tell us !