App
I paid subscription
Alonsor 07/10/2017 09:17
Platform:androidVersion:4.4.5
I paid for a subscription to the pro version. But while the pro version is not activated, asks to pay again! Give access or return money !!!
-
07/10/2017 09:18#1
-
07/10/2017 09:57#2
PRO
Hi, thank you for your question!
Please sync manually on mobile client and fresh the website after you paid for pro, then it will show pro on your phone.
Thank you for your support !
-
07/10/2017 10:54#3
-
07/11/2017 02:27#4
@Alonsor
Sorry for the late reply and the inconvenience caused!
We have checked your account and you have been pro already, please sync manually again and check !
Hope it's ok now !
Thank you for your support ! -
07/11/2017 14:14#5
Yes, now is ok. Thanks!
-
07/12/2017 07:14#6
@Alonsor
You're welcome!
If any problems, please feel free to contact us!
Thank you ! -
07/15/2017 13:12#7
PRO
I also have paid for pro and it has not been upgraded on phone. I can't access goals. Please fix!
-
07/17/2017 07:31#8
@joy1305
Hi，thank you for your question !
We can see you are Pro account here.
Please sync manually on the mobile phone and pc client, and refresh the website.
Hope it's ok now !
Thank you for your support! -
07/17/2017 19:28#9
Will the "upgrade to pro" button always be there, even though I've ugraded?
Also, do I need to attach my phone to the computer using the power cord to sync "manually" or can I sync without attaching it?
-
07/17/2017 23:17#10
Please see attached when I try to access pro features.
Also please see attached receipt showing that I purchased pro.
-
07/18/2017 01:57#12
@joy1305
Yes, we are sure that you're pro account now!
Have you synced? You don't need to attach your phone with computer. You can sync separately.
See the pic attached showing you where the Sync is,
or you can just downward swipe the screen.
Try sync first, if the problem still exists, contact us and we will report it to the engineer.
Sorry for the inconvenience caused !