iPhone app sync fails during the day | Help Center

iPhone app sync fails during the day

PRO

hajdi 07/19/2017 15:19

Platform:iPhoneVersion:4.4.3

iPhone app does not sync during the day (CEST time). It worked only on evenings. This happens since Monday.
When sync is executed manually from app settings, error is displayed:
"Network connection timed out. Please check your connection."
It is shown right away after Sync option is selected. There is no time span.

Sharon_SXY post on 07/20/2017 02:23#1

PRO

Hi, thank you for your question !

Which version are you using? still 4.4.3?
Does this problem happens on iPhone (version 4..4.3) or other clients?
Yesterday we launched a new version 5.5 on iPhone, would you like to try the new one, see if the problem still exists?

Look forward your reply. Thank you !
hajdi post on 07/20/2017 14:34#2

PRO

Sorry, I have provided wrong version in bug report.
This problem occurs on latest version (5.5) of iPhone app.
Sharon_SXY post on 07/21/2017 03:04#3

PRO

@hajdi
Hi,
Since we have no such problem on the iPhone client. Can I have more information?
In order to make sure the internet has no problem, please check other apps still work well.
Does it sync successfully only in the evenings?
During day time, even if you synced manually, it showed "Network connection timed out. Please check your connection."

Look forward you reply, thanks !
hajdi post on 07/21/2017 08:33#4

PRO

I figured out that it work when using WiFi and fails on LTE.
All other apps work fine on LTE.
Sharon_SXY post on 07/24/2017 03:19#5

PRO

@hajdi

Hi,
Did you allow LTE on when you are using Doit.im?
Please check the setting and make sure that you didn't set LTE off when you use the Doit.im app.

If the problem still exists, we would tell our engineers this issue.
Thank you !
hajdi post on 07/24/2017 08:00#6

PRO

This is it. For some strange reason it was disabled for Doit.im,I must have misclicked.
Thanks for support.
Sharon_SXY post on 07/25/2017 06:19#7

PRO

@hajdi

No problem. If you have any other problems, feel free to tell us.
Thank you !