I paid for pro but my account does not reflect pro status | Help Center

I paid for pro but my account does not reflect pro status

ryaneggert 05/21/2018 15:31

Platform:All

please help

jamesbowen post on 06/04/2018 07:03#1

Ryan did you get a reply? I've heard nothing but they've taken my money.
Kassy post on 06/07/2018 12:38#2

Doit.im

@jamesbowen @ryaneggert
Thank you for your support!
Sorry for the late reply!
Your Pro accounts have been updated, please check by refreshing your web version and manually sync your phone and desktop version.

@ryaneggert And could you please provide us the screenshot of your payment?

Have a nice day!
ryaneggert post on 09/09/2018 20:12#3

PRO

@jamesbowen @Kassy Yes. I am now just checking and it is upgraded. Thank you.
ryaneggert post on 09/09/2018 20:19#5

PRO

@Kassy could you delete my screen shot above. I thought it was private but I don't think it is.
Kassy post on 09/11/2018 16:11#6

Doit.im

@ryaneggert Thank you for your screenshot and it has been deleted as you required.
But in your payment info, you only paid in Nov 2016 and Nov 2017, but in May 2018, so please provide your payment info this year, or your Pro membership would be deactivated.
Nice day!