Can you please process my renewal?
My Renewal Hasn't Been Processed
horusofoz 07/06/2018 01:17
Platform:All
As shown in attached screenshot, I paid for a renewal 2 weeks ago via the mobile app but it doesn't appear to have been processed? Both the web and Android devices indicate I'm a free user.
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07/08/2018 09:16#1
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07/08/2018 23:52#2
Can you please process my renewal?
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07/09/2018 15:33#3
Doit.im
@horusofoz Really sorry for the problem!
Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.
If any further questions, please feel free to contact us.
Nice day! -
07/11/2018 03:24#4
Thank you.
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07/11/2018 07:57#5
Why you do not answer my messages? Google took money for prolongation of Pro, but it's been 2 weeks that my account is not upgraded?
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07/11/2018 07:58#6
This is a private comment.
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07/14/2018 13:57#7
PRO
@Kassy I can't find my latest post, because I wrote in several branches. But I said in it, that I simply want my money back, instead of getting a prolongation of a Pro. So, please, return the money - I am not planning for now to use Pro.
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07/19/2018 05:14#8
@dmivapi Thank you very much for your request and support!
Your Pro account has been updated and we also replied here http://help.doit.im/topics/9172
Really sorry for any inconvenience caused.
You may choose to go around, but we hope you can still stay.
Have a good day!