Update to Pro, but I have Pro account till Jan 2018 | Help Center

Update to Pro, but I have Pro account till Jan 2018

lsshvetsov 07/19/2018 07:23

Platform:All

Hi!
It writes me in app (Android), that I need to update to Pro version, but I'm in Pro version till Jan 2018. If I try to update, system have told me that I can't do it (because of having Pro account).

Now I can't use the opportunity of Pro account.

Please help me. Thanks in advanced.

Kassy post on 07/29/2018 19:04#1

Doit.im

Thank you very much for your support!

I've checked to see that your account should be in Pro till July 2019, for we offered 6 months for free during the promotion in Jan 2017 when you paid. But the auto-update feature doesn't work for account paid via Google Play, so we have to update manually after you tell us about the payment info. That's why your account showed the expiration date now. Really sorry for that, we've updated for you and now your Pro is valid till July 2019.

Please check by refreshing your web version and manually sync your phone and desktop version.

If any further questions, please feel free to contact us.
Nice day!
lsshvetsov post on 08/05/2018 18:01#2

PRO

Thank you :)
I'll do it next week.
Kassy post on 08/05/2018 20:31#3

Doit.im

@lsshvetsov Thank you for your reply. You're very welcome!