pro subscription failed again | Help Center

pro subscription failed again

bridog 08/28/2018 17:05

Platform:All

I subscribe to the Pro version via Google Play. My Google Play account was changed on 2018-07-03 but my account indicates that my Pro expired on 2018-07-17. Please fix my account so that Pro capabilities are enabled. My account user name is 'bridog' and my email is 'brian@toonen.org'.

BTW, this happened last year as well, which is I'm filing it as a bug report. Based on forum posts, It also appears that other users have encountered the same issue. I respectfully request that you look into the problem in addition to fixing my account status.

Thanks,
--brian

baggenguus post on 08/29/2018 16:54#1

same here
bridog post on 09/09/2018 17:06#2

This still has not been resolved. Either fix my account so that the Pro features that I paid for are enabled or refund the payment I made.

--brian
Kassy post on 09/11/2018 15:10#3

Doit.im

@bridog @baggenguus Really sorry for the problem!
Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.
If any further questions, please feel free to contact us.
Nice day!
baggenguus post on 09/16/2020 06:25#4

Same issue again!