Your delay in answering your customers is pathetic for a paid product. What on earth has happened to the excellent service you used to offer? I've had to continually chase you up when issues occur, and I can see that other bug reports were answered.
I tried to email kassy@doitim.com (as per the info on another message and I get
Message blocked
Your message to kassy@doitim.com has been blocked. See technical details below for more information.
550 Mail content denied. http://service.exmail.qq.com/cgi-bin/help?subtype=1&&id=20022&&no=1000726
Final-Recipient: rfc822; kassy@doitim.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mxbiz1.qq.com. (112.90.78.144, the server for the domain doitim.com.)
Diagnostic-Code: smtp; 550 Mail content denied. http://service.exmail.qq.com/cgi-bin/help?subtype=1&&id=20022&&no=1000726
Last-Attempt-Date: Tue, 28 Aug 2018 05:57:52 -0700 (PDT)
I'm really sorry for the problem and for having missed your post for so long a time!
Your mail was blocked maybe because of the mail system we are using, which is provided by another supplier. Could you please send us mail to vip@snoworange.com if you have any specific problems?
Sorry again!
We'll also write you a mail on this.
Nice day!