Can’t connect from macbook | Help Center

Can’t connect from macbook

alexanderkhanin 01/01/2019 09:13

Platform:iPhoneVersion:5.9.3

Hello, guys! I was using DoIt successfully since November at my iPhone and MacBook synchronized, but as soon as connection failure occurred in my WiFi now its only working on iPhone. WiFi is now ok. But MacBook cannot connect to the DoIt despite entering correct login and password. Please help me to restore using in MacBook

mazzar post on 01/02/2019 21:32#1

PRO

I'm having the same issue, MacBook application (v. 4.2.6) can't connect to doit. Please, solve this issue. Thanks
Kassy post on 01/14/2019 07:54#2

Doit.im

@alexanderkhanin Thank you for your question! Mac version is for Pro members only. We're sorry that your Pro expired on Dec 29, which was the end of the trial month. Here are the differences between Pro and free members https://doit.im/cn/upgrade, you may upgrade as you need.
Nice day!
Areksy post on 01/14/2019 09:58#3

PRO

Hello! I have a Pro version which expires on 2019/12/10 and I also can't log in with the application on my Mac. The iOS app doesn't work either. Although I'm sure I use correct login and password. I even tried to set a new one in the web version. And even after that, I can log in the web version with my new password without any problems, and I still can't log in with the app.
Kassy post on 01/15/2019 09:57#6

Doit.im

@Areksy Thank you very much for your feedback!

1. Please clean the local data using the attached script: Click the attached Doit.imDataCleaner.zip, unzip it, and run it. Input yes or y when there is a hint.
2. Then sign in again.

If any more problems after the above operation, welcome to tell us any time.
Have a nice day!

Doit.imDataCleaner.zip

Doit.imDataCleaner.zip
Areksy post on 01/17/2019 08:56#7

PRO

I did as you advice, but the problem still remains. If i input the correct login and password i see these screen: http://prntscr.com/m8begv
And this is it.