subscription issue | Help Center

subscription issue

qwqp 02/21/2019 21:10

Platform:All

Hi, I have an issue with my subscription
This is my second-year subscription and it renovated automatically and took many from my PayPal.(it all good) but the PRO futures still are not available to me.

attaching the screenshot with a resit.
Could you place fix it, so I can use all futures

Thank you
Julia

Doit.im invoice.JPG

LoV_971 post on 02/23/2019 03:40#1

I have the same issue: I have the pro account but the features associated to it are not unlocked at all! Please do something about it I've paid it's unacceptable!
post on 02/24/2019 04:36#2

I also have this issue. My subscription was automatically renewed via Google Play (Doit.im for Android) several weeks ago, but both the Android app and the web interface tell me that my subscription has expired or that I must upgrade to the Pro version.
rugabarbo post on 03/02/2019 14:42#3

PRO

I had the same problem.
Try my solution. Maybe it will help you:
http://help.doit.im/topics/9692#comment-2
post on 03/05/2019 03:39#4

PRO

@rugabarbo Thank you! Your suggested solution worked for me
Kassy post on 03/08/2019 04:10#5

Doit.im

@ @qwqp Thank you very much for your support!
If any further questions, please feel free to contact us.
Nice day!

@rugabarbo Thank you very much for your help! :D
Kassy post on 03/08/2019 04:11#6

Doit.im

@LoV_971 Thank you very much for your support!

Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.

If any further questions, please feel free to contact us.
Have a nice day!